Norilyn A Addah

NORILYN ADDAH ZAMBOANGA CITY, Philippines 7000 ◆ - ◆-◆ WWW: Bold Profile Professional Summary Experienced travel agent with 9+ years of expertise in crafting customized travel experiences. Proficient in creating personalized itineraries, negotiating exclusive packages, and delivering exceptional customer service. Skilled at resolving travel challenges promptly to ensure client satisfaction and foster repeat business. Skills • 🧭 Travel Industry Skills • Flight and Hotel Booking • Itinerary Planning and Coordination • Rebooking and Cancellation Management • Travel Documentation and Visa Assistance • Familiarity with Booking Platforms Byaheko, Cebupacific, Traveloka, Expedia • 🧑‍💼 Administrative Skills • Calendar Management and Appointment Scheduling • Email and Communication Management • Data Entry and Record Keeping • Travel Expense Reporting • 💬 Communication Skills • Verbal and Written Communication • Handling Inquiries and Complaints • 🖥️Technical Skills • Microsoft Office Word, Excel, • Google Workspace Gmail, Calendar, Docs, Sheets • CRM Tools HubSpot, Salesforce, • Online Travel Booking Systems • 🧠 Soft Skills • Attention to Detail • Organizational and Time Management • Problem Solving and Critical Thinking • Discretion and Confidentiality • Adaptability and Multitasking • Initiative and Productiveness Personal Information Title: Travel Agent Work History Remote Freelance Travel Agent, 10/2016 - Current Zamboanga City, Philippines – Remote-Homebase • Managed end-to-end online travel bookings, including flights, hotels, tours, and transportation, ensuring a seamless customer experience. • Processed and confirmed online bookings with accuracy, optimizing travel arrangements to meet client needs and budget. • Utilized online booking platforms to arrange domestic and international travel, providing expert advice and support to passenger. • Maintained organized passenger records to ensure timely confirmations and follow-ups #HRJ#9b70bb81-abc4-462c-b2ed-f83c6adf51f3# • • • • Provided support with itinerary updates, data management, and customer communications Communicated verbally with passengers to assist with flight booking inquiries. Assisted passengers through verbal communication before confirming flight reservations. Performed data entry of customer names, travel dates, and contact info into Google Sheets Education Bachelor of Science: Office Administration, 10/2007 Universidad De Zamboanga - Zamboanga City Years Of Experience 9