NORIE GARCIA
A P P O I N T M E N T
S E T T E R
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PROFILE
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Dedicated customer service representative with over 10 years of
015 -B Solver Street Baloling,
Mapandan, Pangasinan 2429
professional experience. Eager to join the company to offer customized
solutions, identify sales opportunities, and provide exceptional service
to customers.
SKILLS
EXPERIENCE
Customer Service
LEADERSHIP AND DEVELOPMENT TRAINER
Phone Technical Support
iQor Freeport | Clark 02 Site
Data Entry
2017 - Present
Problem-Solving
Develops specific training programs to improve service
Computer Literacy
performance.
Leadership and Development
Works with leadership team to determine development needs of
managers.
Strong Communication
Designs, develops and delivers a management development
Coaching and Mentorship
program to build effective management skills.
Drives brand values and philosophy in all training and
development activities.
EDUCATION
CUSTOMER CARE EXPERT
Alorica Philippines Clark | PhilExcel Site-
Responsible for answering all customer questions/concerns
SECONDARY SCHOOL
regarding their company's products, policies, and services
San Jacinto National High School
Provide account troubleshooting and technical assistance to
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customers.
Identifying common problems and escalating them to
management, along with possible suggestions for improvement,
wherever possible.
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