Nori Montepio Fukuzawa

NORI HARU M. FUKUZAW II BLK. 9 LOT.23 GALLERA DE ORO SUBD. BAGO , DAVAO CITY 8000 CONTACT NUMBER :- EMAIL ADDRESS :-OBJECTIVE To maintain Costumer satisfaction and improve costumer experience with telecommunication call center through my proven solving skills, costumer experience and product knowledge. EXPERIENCE  SURVEY SAMPLING INTERNATIONAL (SSI) Market Research Interviewer : September 02, 2013 – March 02, 2014  SVM Solutions Sales representative and appointment setter : April 09, 2018 – August 09, 2018  AwesomeOs Philippines Costumer Service representative : September 01, 2018 – October 01, 2018 Scope of work :  Answer calls and respond professionally  Manage and resolve costumer complaints  Handle costumer inquiries telephonically  Identify and escalate priority issues  Follow up costumer calls where necessary  Route calls and data’s to appropriate resource  Research required information using available resources  Provide costumers with product and service information  Update existing costumer information  Process forms, orders and applications Skills and Qualifications:  Highly organized and easily adopts new paces of work arena  Easily build rapport among clients and costumers  Able to accomplish task with minimal supervision and can work under pressure  Has a remarkable ability to easily familiarize and memorize tasks given  Team driven and resourceful  Microsoft expert  Good quality communication skill  Computer literate PERSONAL INFORMATION  Nationality : Filipino  Date of Birth : November 27, 1993  Birth Place : Davao City  Language : English & Filipino  Sex : Male  Civil Status : Single EDUCATIONAL BACKGROUND PRIMARY : Saint Peter's College of Toril - 2000 – 2006 (Davao City) Secondary : Saint Peter’s College of Toril - 2006 – 2010 (Davao City) College - 2010 – 2013 (Davao City) : University of Immaculate Conception BSPharm Mindanao Medical Foundation College BSPharm -- & 2018 (Davao City) REFERENCE : 2  Lorna Canedo (Business woman) contact info :-  Marilou Montepio (Business woman) contact info :-  Dennis Braza (Seaman) contact info :-