Noressa Marie Medenilla

NORESSA MARIE MEDENILLA EXECUTIVE ASSISTANT | INSURANCE & OPERATIONS SUPPORT Strategic and results-driven Executive Virtual Assistant with experience providing high-level administrative, operational, and client support in insurance and healthcare environments. Highly tech-savvy, quick to learn, and trusted with confidential information. Proven ability to manage executive priorities, optimize workflows, maintain accurate records, and support business growth in fast-paced, remote settings. CONTACT WORK EXPERIENCE November 2025 – March 2026 Personal Assistant / Deputy Manager - AMOS Housing Ltd Davao Occidental, Philippines EDUCATION- BTLED MAJOR IN HOME ECONOMICS Southern Philippines Agri Business and Marine and Aquatic School of Technology CORE SKILLS & EXPERTISE Provided high-level administrative and operational support to a senior executive, ensuring smooth day-to-day business operations Managed and coordinated the executive’s calendar, meetings, appointments, and travel arrangements across multiple priorities Handled email and communications on behalf of the executive, maintaining professionalism and confidentiality at all times Organized and maintained documents, reports, and records for easy access and accuracy Supported project coordination by tracking tasks, deadlines, and progress to ensure timely completion Prepared reports, presentations, and briefings to assist in executive decision-making Collaborated with internal teams and external stakeholders to ensure seamless communication and workflow Executive & Virtual Administrative Support January 2024 – September 2025 Insurance Account Management Executive Virtual Assistant – Home & Auto Insurance (Home, Auto, Healthcare) Detail-oriented Insurance Virtual Assistant with experience supporting Home and Auto Insurance. Skilled in policy documentation, client records, reporting, and coordination with providers. Strong focus on compliance, accuracy, and professional client communication. Delivered high-level administrative and operational support to executives, enabling improved focus on revenue-generating activities. Created, maintained, and analyzed reports and spreadsheets for insurance records and client accounts, ensuring accuracy and compliance. Managed executive inboxes and communications, prioritizing urgent matters and ensuring timely follow-ups. Coordinated calendars, meetings, and schedules across multiple time zones, reducing conflicts and missed appointments. Implemented structured document and file management systems across Google Drive and Dropbox, improving efficiency and accessibility. Calendar, Inbox & Time Zone Management Client Communication & Stakeholder Coordination Document & Records Management Microsoft Office (Word, Excel, PowerPoint, Outlook) Google Workspace, Google Drive, Dropbox Reporting, Spreadsheets & Data Tracking Project Coordination & Task Prioritization Sales Support & Customer Engagement Process Improvement & Problem Solving Confidentiality, Accuracy & Attention to Detail Tools & Systems Project & Task Management Notion ClickUp Communication & Collaboration Microsoft Outlook Gmail Zoom Microsoft Teams Data, Reports & Spreadsheets Microsoft Excel Google Sheets Google Docs Microsoft Word File & Document Management Google Drive OneDrive CRM & Systems CRM platforms (client records & policy tracking) Insurance documentation systems Member/provider coordination tools EZLynx LastPass HubSpot Trello Calendar & Scheduling Google Calendar Outlook Calendar Productivity & Workflow Tools Canva (for presentations or simple designs) ChatGPT (for drafting & automation support) August 2020 – November 2023 Healthcare Insurance Representative – Concentrix Detail-oriented Healthcare Insurance Representative with hands-on experience in member services, provider coordination, insurance documentation, and benefits explanation. Proven ability to manage sensitive information while delivering accurate and timely support. Assisted members with healthcare insurance coverage, benefits, and provider networks. Coordinated with healthcare providers to support care approvals and resolve member inquiries. Managed insurance documentation and paperwork with strict adherence to confidentiality and accuracy standards. Supported care coordination processes, contributing to improved customer satisfaction and resolution times. January 2017 – July 2019 TeleSales Agent – TeleOutSourcing Detail-oriented TeleSales Agent with proven experience in lead outreach, product presentation, objection handling, and sales documentation. Strong communication and negotiation skills with a consistent focus on revenue generation and customer satisfaction. Conducted sales calls to promote products and services to prospective and existing customers. Explained product features, benefits, and pricing clearly to drive informed purchasing decisions. Handled objections and negotiations, contributing to revenue growth and customer retention. Maintained accurate call records and customer data for performance tracking.