Norejean Trazona

NOREJEAN TRAZONA Multiskilled professional with experience in social media, branding, graphic design, and content moderation. Background spans healthcare, finance, and recruitment. Licensed financial advisor with knowledge in medical billing and healthcare admin. Creative, adaptable, and strong in communication. EXPERIENCE CONTACT EXECUTIVE ASSISTANT | DUCKBILL - USA - May 2024 - June 2025 - As a CoPilot, you’ll serve as a trusted, remote personal assistant, working Amber St. Countryhomes, with individuals to execute a wide variety of everyday and complex tasks Cabantian, Davao City helping them reclaim time and reduce stress. Booking appointments, handle medical related task, research, recommend and communicate KEY SKILLS Medical Appointment Scheduling Patient Records Management directly with clients. MEDICAL BILLER SPECIALIST | CHARGE ENTRY January 2023 - March 2024 HIPAA Compliance Handles charge entry, claim submission, A/R follow-up, and denial Electronic Medical Records management. Ensures accurate medical records, submits billing to (EMR/EHR) Handling insurers, and resolves claims for maximum reimbursement. Insurance Verification Data Entry & Documentation LICENSED FINANCIAL ADVISOR | AIA PHILIPPINES Calendar Management February 2021 - December 2023 Email Management & Inbox Do financial needs assessment to understand client’s financial goals Zero Recommend suitable AIA products including life, health & critical illness coverage, savings plan and investment. DIGITAL TOOLS/SOFTWARE Assist clients with policy servicing tasks including claims, policy amendments, and premium payments. Zoom, Slack, Skype, Microsoft CONTENT MODERATION (META) | CONCENTRIX Teams, Calendar Drive, Canva, January 2020 - March 2022 Notion, Zendesk, Google Meet, Gmail, Asana, Athenahealth, eClinicalWorks, Office Ally, Practice Fusion Review and tag content for categorization; remove policy-violating material (e.g. hate speech, violence, misinformation); annotate data to support AI machine learning training. EDUCATION FREELANCE VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER | GRAPHIC DESIGNER DAVAO MEDICAL SCHOOL FOUNDATION INC. July 2019 - September 2021 Bachelor of Science in Nursing Oversee social media presence, create visual assets, coordinate with clients to align on goals, and deliver progress updates.