Noreena Mhae Torrijos

 Noreena Mhae Torrijos 155 Gov. P.F. Espiritu Panapaan 1 City of Bacoor, Cavite- ____________________________________________________________________________ Objective To work in an institution, flexible and open in working with varied people. Committed to what I do and always willing to learn other concept, ideas and ways to improve my work, myself and the people/organization that I am working with. Work Experience July 2021 – Oct 2022 (Customer Support Supervisor) Digital Peak Solutions (Taguig City) Managing a team of junior customer service representatives both international and local. Communicating and coordinating with colleagues as necessary Keeping records of customer interactions, transactions, comments and complaints. Knowing our products inside and out so that I can answer questions. Responding promptly to customer inquiries. Maintaining a positive, empathetic and professional attitude toward customers at all times Acknowledging and resolving customer complaint Providing feedback on the efficiency of the customer service process. Dec 2020 – July 2021 (Customer Support Supervisor) Bowenhills tech inc. (Paseo de Roxas, Makati City) Managing a team of junior customer service representatives both international and local. Communicating and coordinating with colleagues as necessary Keeping records of customer interactions, transactions, comments and complaints. Knowing our products inside and out so that I can answer questions. Responding promptly to customer inquiries. Maintaining a positive, empathetic and professional attitude toward customers at all times Acknowledging and resolving customer complaint Providing feedback on the efficiency of the customer service process. September 2020 – November 2020 (Customer Support Advocate) HGS (Eastwood) Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat. Process online payment transactions which include financial entries and data maintenance. Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and service Open and maintain customer accounts and information October 2019 – August 2020 (Customer Support Advisor) Concentrix (Mall of Asia) Dish Chat – DISH Network Corporation is a U.S. television provider based in Englewood, Colorado. It is the owner of the direct-broadcast satellite provider DISH, also still commonly known as DISH Network. Provide world class service excellence to clients by offering a consistent chat and email support experience March 31, 2014 – June 4, 2019 (Research and Data Analyst) TaskUs, Inc. Yext - is a product that has 3 main LOBs that allows local business to update their informations. Where (a) Tags, allows to update about their business name, address and phone number, on a variety of local directory websites, such as MapQuest, Yahoo, City search and several others. (b) Geo Coordinates are the tasks that looks for the latitude and longitude of the business that helps to pinpoint the business’ location on a map. And (c) Suppression process solves the problem of duplicate business listings. Attend Client inquiries via Chat or Email. Education STI College Bacoor Bachelor of Science in Information Technology Graduated April 2014 St. Michael's Institute Secondary Education Graduated March 2010 Christian Values School Primary Graduated March 2006 Seminar Attended September 2013 Software Freedom Day - Open Source (Digital Freedom Foundation, Olivarez College - Tagaytay) September 2013 11th Philippine Youth Congress on Information Technology ( UP System Information Technology Foundation, SMX Convention) September 2013 Event Planning and Organizing Seminar (Office of the Student Affairs, STI College Bacoor) October 2013 Pre-employment Seminar (Office of the Student Affairs, STI College Bacoor) System Developed COMPUTER AIDED INSTRUCTION ON ENGLISH LANGUAGE FOR GRADE III STUDENTS OF LIVING FAITH SCHOOL OF CAVITE - Developed a system that will help the teacher to improve the kind of teaching, and also to help the student to become more interactive in studying their lesson. Professional Skills Good written and oral interpersonal communication skills Highly dedicated with a strong work ethic Knowledgeable in MS Office and MS Word Computer Literate Commitment Teamwork Management Languages English: Conversational Tagalog: Native Reference Available upon request