NOREEN VIARDO
LEAD MANAGER/ VIRTUAL
ASSISTANT
PERSONAL PROFILE
CONTACT ME AT
234 San Rafael, Zaragoza,
Nueva Ecija 3110
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https://pulsemediamarketing.mystriking
ly.com/
@noreenviardo
https://www.facebook.com/NoreenV
iardoSMM/
SKILLS SUMMARY
Sales and Marketing
Collections
Cold calling
Writing and Content Creation
Project Management
Customer Service/ Support
Social Media Marketing
For more than I decade I have worked with some of the Top
Fortune 500 Companies in the world in which I have gained
valuable skills that has helped me become the person I am
today. I have extensive experience in Real Estate,
collections, customer service and sales. I have been known
for my great work ethic and outstanding quality of work
which lead to my clients achieving great results. My passion
is in helping and creating better relationships with people. I
seek to pursue my passion and put my experience into good
use thus helping my client build a better brand.
WORK EXPERIENCE
Virtual Assistant
Odyssey3D (April 2022- present)
Assist clients with their requests/ inquiries via email, text
or over-the-phone
Manage photographers' calendars and scheduling
Responsible for Collection accounts- reach out to clients
to collect the debt owed and mitigate business loss
Lead generation
Sales Calls
Lead Manager/ Social Media Manager
Bay Home Buyers ( September 2022- May 2023)
Manage leads, maintain and update CRM daily
Handle inbound calls for Direct Mail and Website leads
Create, manage, and maintain social media accounts
Set up appointments and drive follow-ups to exist leads
Handle cold calling as per business needs
WORK EXPERIENCE
Lead Manager
Streamlined Virtual Assistants (April 2020- present)
CONTACT ME AT
234 San Rafael, Zaragoza,
Nueva Ecija 3110
Respond to all leads in a timely manner to drive the
business forward
Build rapport with prospects and clients to overcome
objections and get the deal signed
Manage leads and follow up through daily CRM use to
update and stay on task until deals are closed
Assess comparables, property value, and condition
through research, outreach, data, site walks, and market
trends
Act as an intermediary between your sellers and buyers
to ensure a smooth close.
Skip tracing.
Work both as Lead Manager and Cold caller as per
business need for Real Estate Investor, Wholesaler, and
Realtor clients
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https://www.facebook.com/NoreenV
iardoSMM/
High Risk Collections Associate
AUSTRALIAN NEW ZEALAND BANK (ANZ GLOBAL SERVICES)
(April 2013 – May 2017)
·Responsible for minimizing credit losses and maximizing
recovery through effective communication with
delinquent customers that have high-risk accounts. This
entails effective negotiation and management of
customer response to design a payment scheme that
would accommodate both the customer and bank, agree
on the designed payment schedule, and educate them on
future payment behavior. Work towards minimizing credit
risk and maximizing recoveries by ensuring that accounts
are followed up in a timely manner and within the
prescribed timeline, and by urgently escalating accounts
if needed.
Financial Services Advisor
JPMorgan Chase Bank (Aug 2007- Oct 2011)
Promote overall customer satisfaction through
engagement, assisting customers with basic customer
service - activation, acct maintenance, billing and
rewards
Up sell products to best patterned for customers’ needs
Mini team manager for sub team which entails agents QA
monitors, coaching and sales training
Key member on the sales team that handles site sales
performance and drive site advisors
TOOLS AND FRAMEWORK
Dialler: Resimpli, Freedomsoft, Mojo, Mightycall,
Calltools
Communication: Zoom, GoogleMeet, Slack, Hubspot
CRM: Podio, Hubspot
CONTACT ME AT
234 San Rafael, Zaragoza,
Nueva Ecija 3110
Project Management/ Scheduling: Trello, Clockify,
Google Calendar, Asana
Others: Propstream, Zillow, Canva, Google suite.
Dropbox
EDUCATIONAL BACKGROUND
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https://www.facebook.com/NoreenV
iardoSMM/
UNIVERSITY OF SANTO TOMAS -)
BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT
COLLEGE OF THE HOLY SPIRIT OF TARLAC -)
ZARAGOZA CENTRAL SCHOOL -)
