Substantial experience and outstanding skills in customer service with 11 years management
experience.
Generates projects and campaigns to increase process improvement.
Strong analytical and problem solving skills leveraged to proactively improve customer journey and customer service
processes.
Excellent management skills with ability to develop, motivate, coach and manage performance on a team level.
Accustomed to working in a fast-paced environment with the ability to think quickly and successfully handle difficult
situations.
Understands internal control, risk management and quality audit parameters.