Noreen Mae Ulson

Noreen Mae Ulson BENEFITS SPECIALIST III LinkedIn: https://www.linkedin.com/in/noreen-mae-u816216b1 Phone: -- ABOUT ME Results-oriented Benefits Specialist III with 12 years of experience successfully managing complex benefits programs and improving operational efficiency by 10%. KEY COMPETENCIES Process improvement Data-driven strategic planning Detailed-oriented Report analysis and presenting Critical thinking skills Excellent communication skills Strong interpersonal skills Proactive and self-motivated Exceptional organisational skills WORK EXPERIENCE US BENEFITS SPECIALIST III Dayforce July 2022 to Present Currently managing the benefits of approximately 16,000 employees for all five clients. Ensure accurate records in Dayforce, using Salesforce CRM for case management. Regularly manage meeting schedules, coordinate and participate in client meetings set up in Outlook and facilitated via Teams or Zoom related to Onboarding, Life Events, Manual Carrier Updates, and Open Enrollment streamline process. Implemented continuous improvement initiatives within the benefits function by identifying opportunities for automation/process optimization saved in the SharePoint folder. US HR SPECIALIST / ABSENCE MANAGEMENT THE HERSHEY COMPANY July 2017 to July 2022 Managed the benefits of approximately 20,000 employees and ensured accurate records in SAP and SAP SuccessFactors, using CRM for case management. Enhanced team productivity by 10% through the development of a customized internal absence audit process for Payroll's yearly Merit Increase processing. This process eliminated manual audits and reduced processing time (from data entry, cleansing, and clearing) from 4 hours to 1.5 hours. Oversee onboarding data management in SAP SuccessFactors. Prepare, edit, and format Word documents, reports in Excel, and presentations via PowerPoint for internal use. US HR SPECIALIST Alight / NGA Human Resources September 2012 to July 2017 Administered approximately 5,000 employee status changes including organizational changes, manager changes, salary changes, transfers, promotions, terminations, and leave of absence using SAP. Managed the updating of Detailed Work Instructions (DWIs) regarding benefits and payroll to ensure all processes were up-to-date in the team's OneDrive. Validated new benefits and changes required by the government as they relate to Payroll, including computations, withholding, and deductions associated with net earnings. EDUCATION HISTORY BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MANAGEMENT Palawan State University Member, Junior Philippine Institute of Accountants Member, College of Business Loyalty Awardee