Norbeth Chizoba Faith

CHIZOBA FAITH NORBETH Lagos State, Nigeria. -,-https://www.linkedin.com/in/norbeth-faith-4220a027b/ SUMMARY Dedicated and hard-working customer service representative with four years experience in providing exceptional services to customers with proven ability to handle different customer inquiries via phone, emails and live chat support and consistently exceeding performance standards with excellent communication and problem solving skills. WORK EXPERIENCE Customer support, Excel online supermarket Feb/2019 – Feb/2021 Responded to customer inquiries and concerns in a timely and professional manner, achieving a customer satisfaction rate of over 70%. Taking customers orders through live chat, emails or phone calls. Resolved escalated customer issues by collaborating with internal departments and taking proactive measures to find solutions. Conducted training sessions for new customer support representatives, improving team knowledge and efficiency. Implemented a new customer feedback system, resulting in a 20% increase in positive feedback and a 15% decrease in complaints. Customer support, Gateway auto services Mar 2021 – JAN/2024 Processed orders, returns, and exchanges with accuracy and efficiency, ensuring customers satisfaction while adhering to company policies and procedures. Managed a high-volume of incoming customer calls, addressing inquiries and resolving complaints. Act as a liaison between customers and various department to facilitate swift resolution of issues and ensure smooth order fulfillment. Consistently met and exceeded performance targets for call resolution and customer satisfaction. increase customer satisfaction and customer loyalty by 60% EDUCATION Nwafor Orizu College Of Education Nsugbe, Anambra state, Nigeria . Economics and CRS NCE. CERTIFICATIONS AND TRAININGS. COMPETENCE IT technical support fundamental Coursers. Customer service foundation-LinkedIn.. Customer service - Problem-solving. and troubleshooting skills - LinkedIn. Customer service- Serving customers through chats and text - LinkedIn. On Demand IT skills- Digital watch IT community. Customer support Appointment setting Email management CRM Tools Lead generation Cold/warm DMS Sep 2014 - Oct 2018 SKILLS Strong problem solving abilities. Active listening-skills. Ability to handle challenging customers calmly. Excellent troubleshooting skills. Exceptional communication skills. Strong interpersonal skills. Ability to work independently. strong collaboration skills. Detail-oriented and able to handle multiple tasks simultaneously.