CURRICULUM VITAE
PERSONAL INFORMATION
Names: Norah Mumbo
Gender: Female
Contacts:--PERSONAL PROFILE
l am interested in a position where I can offer Administrative support in Marketing and Customer
service to achieve goals set by the organization and in the process learn and gain valuable experience
leading to substantial growth.
l am a self-motivated,strategic,responsible,hardworking and a result-oriented individual of high
integrity.I can multitask and effectively work independently.I also possess excellent organization skills,
interpersonal skills,digital communication skills,analytical,attentive to details and problem-solving
skills. I have a great knowledge in customer experience and office administration with over 15 years of
consecutive work experience in institutions of higher learning.
Strengths:Strategic,Positivity,Responsibility,Achiever and Belief (Gallup strength finders)
EDUCATION BACKGROUND
Bachelor of Business Information Technology, Africa Nazarene University - ongoing
Diploma in Business Information Technology, Strathmore University -Merit
Certificate in Microsoft Computer Packages -Pass
KCSE - Our Lady of Mercy Secondary School-Mean grade BKCPE - Our Lady of Mercy Primary School -415 marks
EMPLOYMENT BACKGROUND
Jan 2020 to Dec 2022:Enquiries Assistant -Nyahururu Medical Training College(Part-time)
1.
Manage customer enquiries, follow up potential clients on social media platforms ie phone
calls,WhatsApp,emails and Facebook reports.
3.
Organize and coordinate college events.Eg graduation
2.
4.
5.
6.
Prepare admission letters for students.
Organize and take minutes during meetings.
Plan,co-ordinate and implement effective online advertising campaigns.
Handle administrative duties assigned by the Head of Nairobi office.
Jan 2012 to Dec 2019:Administrative Assistant -Marketing Department,Africa Nazarene
University
1.
Manage customer care and administrative support at the front office.
3.
Manage the independent student recruitment program.
2.
4.
Maintain an effective records management and filing system.
Manage emails and mobile phone enquiries on social media.
1
5.
Prepare operational plans for student recruitment activities.
7.
Prepare budgets,process LPO's and purchase requests.
6.
8.
9.
Manage Marketing stock by ensuring adequate supply and coordination of marketing materials.ie
brochures,application forms and fee structures.
Organize and coordinate university events and workshops eg career day,students tours,
graduations etc
Organize and take minutes during meetings.
10. Conduct market research by collecting information on customer needs from existing and potential
clients,comments/complaints and make recommendations/proposals.
11. Data management and reporting for decision making eg trend analysis,enquiries reports, Customer
Satisfaction Survey.
12. Coordinate appointments with schools,corporate institutions and churches.
13. Facilitate marketing team transport and allowances for field marketing.
14. Plan,co-ordinate and implement effective advertising campaigns.
15. Handle any other administrative duties assigned by Head of Department.
Feb 2011 to Dec 2011:Front Office Assistant -Marketing Department,Africa Nazarene University
1.
Managing customer enquiries at the front office, telephone and emails.
3.
Facilitating department transport and allowances for field marketing.
-.
Facilitating student admission processes by issuing application forms,fee structures and brochures
to potential clients.
Attend school exhibitions to market the university during weekends.
Making stationery requisition for the department.
Data management of enquiries records and fileing
Coordinating printing and scanning of documents.
Compiling daily or weekly reports.
Undertaking general administrative support services for the Head of the Department among other
office duties assigned.
July 2007 to Jan 2011:Faculty Assistant -Help desk,Faculty of Commerce,Strathmore University
1.
Managing the faculty reception area.
3.
Prepare,print and distribute student letters.
2.
4.
5.
6.
7.
8.
Managing faculty calls and emails.
Stationery requisition and ensuring good order of office equipments.
Data entry into the Online Academic Management System.
Creating power point slides for class presentations.
Coordinating printing and scanning of documents.
Maintaining an effective filing system.
2
9.
Issuing student certificates,transcripts,student ID's and exam cards.
10. Compiling and submitting financial claims for staff.
11. Requesting for creation of student computer log in user accounts.
12. Reporting on course evaluation and customer survey.
13. Liaising with the administrator in compiling the course timetable.
14. Scheduling appointments for the faculty Dean,Manager and Administrator and keeping track of the
Deans daily diary.
July 2005 to July 2007:Helpdesk and Audio-Visual Assistant-Faculty of Information Technology,
Strathmore University,
1.
Handle customer care and administrative support at the helpdesk.
3.
Set up audio visual equipment's in lecture rooms and meetings.
2.
4.
5.
6.
Prepare student letters,data entry among other duties assigned.
Trouble shooting,maintenance and service the audio-visual equipment's.
Instructing users in operating audiovisual,multimedia equipment and software.
Assist in any other duties assigned by Faculty Administrator.
Aug 2004 to Jun 2005:Computers and Audio-Visual Assistant,Faculty of Information Technology,
Strathmore University,
1.
Assist computer users to log into computers.
3.
In charge of overall operations in the Computer labs.
2.
4.
5.
6.
Trouble shooting and installation of software in computers.
Responsible for noting and reporting computer issues.
Configuring and formatting computers.
Assist in training new lab assistants on computer lab procedures.
Jan to Apr 2004:Casualty Assistant,St.James Hospital (Voluntary)
1.
Manage the reception area.
3.
Assist nurses on duty administer drugs to patients.
2.
4.
Aid casualties and inpatients.
Manage meal request records.
Aug to Dec 2003:Receptionist,Management Information Concepts College
1.
Managing the reception area.
3.
Schedule appointments and meetings.
2.
4.
Responding to enquiries.
Performing basic bookkeeping,word processing and filing among other related duties.
3
Achievements
Dean's List-Student Academic Award 2018/2019 February Academic year,Africa Nazarene University
Dean's List-Student Academic Award 2017/2018 June Academic year,Africa Nazarene University
Dean's List-Student Academic Award 2017/2018 October Academic year,Africa Nazarene University
Dean's List-Student Academic Award 2015/2016 February Academic year,Africa Nazarene University
Planning and Coordinating Africa Nazarene University 2018 and 2019 Graduations.
Planning and Coordinating Africa Nazarene University 2017 Graduation,Vice chancelors' Retirement
dinner and Alumni Reunion.
Planning and Coordinating the 2016 Africa Nazarene University Career Day and Teachers Conference
Planning and Coordinating Africa Nazarene University 2015 Graduation
Planning and Coordinating the 2015 Africa Nazarene University Career day
Planning and Coordinating the 2015 Africa Nazarene Innovation and Entrepreneurship forum
Planning and Coordinating the 2014 ICT Conference Africa Nazarene University
Planning and Coordinating the 11th CUE Exhibition by Kenyan Universities at the KICC
Africa Nazarene University Service Award (2013)-Nominee
Participated in the 2005 ICT Strathmore University Conference
Best student in Home science(Our Lady of Mercy Secondary School KCSE 2002)
Best student in C.R.E (Our Lady of Mercy Secondary School KCSE 2002)
2d Best student in History & Government (Our Lady of Mercy Secondary School KCSE 2002)
Certificate of Achievement in Leadership and Success Skills
Referees;
Dr.Victor Boiyo
Deputy Vice
Student Life,
USIU -Africa
Mr.Clement Nyandiere
Chancellor- Director General,
P.O Box-,
Nairobi.
- Ext 436/435
Mobile:-
-
Joint Services,
Parliament of Kenya
P.O
Box
00100,Nairobi
Mob:-
Prof.Vitalis Onyango Otieno
Director,Centre for Applied
Research
in Mathematical
24601- Sciences(CARMS)
Strathmore University
P.0.Box-,Nairobi
Email:
cnyandiere
Tel:-Ext.2269
@parliament.go.ke
Mob:--
Email-
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