Nonhle Mwandla

NONHLE M ANDLA RESUME 74C Hangberger Road, Newlands East, Durban, South Africa --• linkedin.com/in/nonhle-mwandla-944b3a18a • Female As a senior sales representative at Pluxa Property, I handle Appointment Setting, I focus on scheduling meetings and appointments for yourself or other sales team members. As an Account Manager, I oversee new and existing client relationships, and ensure client satisfaction, reaching out to cold and warm leads via Zoho voice or emails, making over 300+ calls per day, research on linkedin, social media, google etc for lead gen purposes. Qualifying leads to ensure they meet our criteria to move forward. My role was involving a combination of both responsibilities. Prior to Pluxa property have worked as a billing specialist at EZDental Billing LLC USA based, a company that provides dental office insurance claims and medical aid services. I handle the billing and coding processes, verify insurance eligibility, submit claims, follow up on payments, and resolve any discrepancies or disputes. I use my communication and problem-solving skills to ensure accurate and timely billing and customer satisfaction. Prior to joining EZ Dental Billing, I was an account executive/customer success at the/Studio USA based, I was responsible in helping customers create and order personalized products for their brands, events. I successfully utilized my inbound and outbound marketing and sales skills to generate leads, qualify prospects, close deals, and provide exceptional customer service. My experience working remotely and adapting to diverse situations and challenges has equipped me with the ability to thrive in fast-paced environments. I was also with Affinity Solutions is a company that provides outsourced credit control and debt recovery services to clients in the UK. As a sales representative working for Affinity Solutions, your role would involve contacting customers who have outstanding debts with your clients (typically financial institutions, lenders, or creditors) and encouraging them to sign up for an Individual Voluntary Arrangement (IVA) and I would qualify them and set appointment for senior advisors in UK. I have 5 years in the industry. I also worked for CCI south Africa where they outsoused from different country as a customer service rep for phone company called Metro by T-mobile, where I was dealing with customers quires, troubleshooting, retention and provide good customer experience, where I learned skills like, listening skill, empathy, report, and good communications. EXPERIENCE July 2024- February 2025 Senior sales representative, Appointment setter – Pluxa property(remote) I handle Appointment Setting, I focus on scheduling meetings and appointments for yourself or other sales team members. As an Account Manager, I oversee client relationships, and ensure client satisfaction, reaching out to leads via Zoho voice or emails, Qualifying leads to ensure to ensure they meet our criteria to move forward. my role was involving a combination of both responsibilities. Reason for leaving- company was closed and sold to new owner MARCH 2024- July 2024 (part time) Billing Specialist, EZ Dental Billing LLC Remote provides dental office insurance claims and medical aid services. I handle the billing and coding processes, verify insurance eligibility, submit claims, follow up on payments, and resolve any discrepancies or disputes. Reason for leaving – end of contract OCTOBER 2023 — APRIL 2024 Account Executive/customer success, The/StudioRemote My responsibility was to help customers create and order personalized products for their brands, events, or causes. I successfully utilized my inbound and outbound marketing and sales skills to generate leads, qualify prospects, close deals, and provide exceptional customer service. Reason of leaving – end of contract MARCH 2022 — OCTOBER 2023 Sales and credit controller, Affinity group ( Hybrid) I provide outsourced credit control and debt recovery services to clients in the UK. Lead generation, qualify them and set appointment for senior advisors in UK. my role would involve contacting customers who have outstanding debts with your clients (typically financial institutions, lenders, or creditors) and encouraging them to sign up for an Individual Voluntary Arrangement (IVA). Reason for leaving – better opportunity AUGUST 2019 — MARCH 2022 Customer service and sales rep, CCI South-Africa I Answer customer calls, resolve issues, and provide product/service information, Handle billing, payment, and account changes, Troubleshooting and resolve technical issues with phones and services, Resolve customer complaints and concerns in a timely and professional manner, Reason for leaving – better opportunity EDUCATION 2014 MATRIC, MATHUBESIZWE H I G H SCHOOL I completed My secondary Education in 2014 COASTAL COLLEGE KWAZULU-NATAL I have incomplete NQF 4 in Finance Financial Management Services SKILLS • • « • • Billing and coding expertise Problem-solving skills Communication skill Customer service skills. Leadership and account management skills • • • • • Sales and marketing skills Adaptability and remote work expertise Time management and organization skills. Technical skills Industry knowledge ADDITIONAL • • • • • CRM Hubspot Zoho Clickup Zoho voice • • • • salesforce Open phone RingCentral spashtop HONORS & CERTIFICATES • TEFL 120 hours - Teacher Record (March 2024) I completed a 120-hourTEFL (Teaching English as a Foreign Language) certification course in March 2024, demonstrating your commitment to teaching English language skills to non-native speakers. This certification showcases your ability to: • • • Plan and deliver effective English language lessons Manage classrooms and engage students Assess student progress and provide feedback REFERENCE Lenyton Matos – EZ Dental Billing - - –-Danilo Prandi – The/studio - - –-Nomsa – pluxa property –-