Nonhlanhla Malinga

Mngeni street Johannesburg-- NONHLANHLA MALINGA OBJECTIVE Customer service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer industry. Bilingual, hardworking and ready to join my next team. SKILLS & ABILITIES Computer skills • Communication skills • Active listening skills• Problem solving skills • Troubleshooting skills • Problem solving skills EXPERIENCE MAY 2010 – AUGUST 2019 CUSTOMER SERVICE REPRESANTATIVE MULTICHOICE Market products and services. Upselling of products and services. Obtain sales including decoder insurance and retaining customers. Receiving payment, bank reconciliation and reporting. Assisting with information desk (receptionist duties) Managed customer calls effectively and efficiently in a fast-paced call center environment (inbound call Centre). Identify the products or services that best meet the customer's stated needs, Followed up with customers to offer additional support and check resolution satisfaction. New accounts activations. updating of customers information (change of address, banking details and contact details) EDUCATION DECEMBER 2006 MATRIC AHA-THUTO SECONDARY SCHOOL English Biology History Isizulu Geography REFERENCES Karabo Ngqubuka (Line Manager) Multichoice- Page 2