Nonceba Sasa Mthembu

Nonceba Sasa Mthembu Johannesburg, South Africa - - SUMMARY Experienced Leasing Administrator with a strong background in document verification, credit vetting, tenant application processing, and customer service. Proficient in managing TPN reports, lease agreements, and liaising with tenants. Previous experience in cold calling, lead generation, and property listing as a Web Lead Admin. Additionally, extensive experience in credit card administration, account closures, and KYC verification from First National Bank. Holds an NQF5 Certificate in Banking Services and a Bookkeeping qualification. EDUCATION PROFESSIONAL EXPERIENCE LEASING ADMINISTRATOR AFHCO PROPERTY MANAGEMENT 2019-Current Cita City Campus NQF5 CERTIFICATE IN BANKING ● ● BOOKKEEPING 1 ● ● ● MATRIC ● ● ● SKILLS Checking if documents are legal and correct Daily credit Vetting and Processing application on potential tenants on Atlas (Zoho) and TMS Customer queries related to new applications Employment confirmation and TPN running reports Completion of application to lease (completing and signing of residential and parking lease) Written Communication (respond to emails related to application process) Liaising with tenants where necessary Perform any other ad hoc duties as and when required WEBLEAD ADMINISTRATOR AFHCO PROPERTY MANAGEMENT- ● ● ● ● ● ● ● ● ● ● ● ● ● Atlas MDA TMS Microsoft Office Insights Private Property Prop Control Facebook Fusion Nvas Image System Marvel Zoom Zoho ● ● ● ● ● ● ● Precall (Identify needs of the client before calling and check availability of the product) Reassurance to the leads (set appointments for viewing and check on product availability Cold Calling (calling individuals who have shown previous interest in our apartments) Record Customer Responses (maintain daily progress report on respective prospects Assisting with application, employment confirmation and TPN reports Written Communication (respond to emails related to application process Listing of property ads on Private Property, Property 24 & Facebook CREDIT CARD ADMINISTRATOR FIRST NATIONAL BANK- ● ● ● ● ● ● ● ● Calling customers (Outbound) and receiving calls from customers (Inbound) Account Closures for FNB and joint Ventures e.g. (Discovery, Kulula & Clicks) Indexing and Scanning documents, KYC (Know Your Customer) verification General Credit card queries & balance transfer Checking and verifying documents sent by clients analyzing customers financial profiles. Interest calculation and Reconciliation of bank statement