Nonceba Ntuli
Analyst
-
South Africa
https://www.linkedin.com/in/noncebamasupe/
I am a dynamic Analyst and Operations Specialist with over 8 years of experience in data analysis, onboarding, and
operations management. I am proficient in KPI development, process improvements, and data reporting, with a
proven track record of enhancing operational efficiency. I have successfully managed projects and training at
Prodigy Finance, boosting team performance and quality assurance. I am committed to leveraging analytical skills
and operational expertise to drive results and meet the needs of future employers in the various industries.
WORK EXPERIENCE
Music Data Analyst
Third Bridge Creative
Remote, South Africa
05/2025 – Present
Evaluated, ranked, and provided qualitative feedback for AI-generated music selections, ensuring accuracy,
relevance, and cultural sensitivity.
Conducted extensive research and leveraged music market knowledge to validate information.
Adhered to detailed guidelines to inform judgements.
Schools Onboarding Specialist
Prodigy Finance
Remote, South Africa
11/2022 – 11/2024
Served as a subject-matter expert for onboarding schools, courses, and classes.
Managed ticket queues and ensured compliance with service level agreements (SLAs).
Trained, coached, and interviewed new team members, fostering a collaborative environment.
Executed quality assurance processes to maintain high service standards.
Maintained databases and implemented process and systems improvements.
Provided weekly performance updates, tracking key metrics and outcomes.
Oversaw project management and tracking of initiatives.
Developed and maintained standard operating procedures (SOPs).
Managed updates to rankings through thorough analysis.
Handled escalations and troubleshooting with efficacy.
Collaborated cross-functionally to enhance ways of working.
Executed data analysis and reporting for informed decision-making.
Conducted comprehensive research to support projects.
Schools Back Office Specialist/Analyst
Prodigy Finance
Cape Town, South Africa
12/2019 – 11/2022
Updated the Communication Management System, enhancing operational efficiency.
Managed updates and documented new processes to streamline operations.
Facilitated onboarding for schools, courses, and classes to ensure smooth transitions.
Oversaw certification updates, ensuring compliance with standards.
Regularly updated SOPs to reflect procedural changes.
Built reports in Excel and Explore to support data-driven decision-making.
Conducted analysis on certifications, disbursements, tickets, school cycles, and CoA.
Developed impactful presentations to communicate insights.
Executed Money Laundering Reporting Officer (MLRO) and Politically Exposed Person (PEP) checks.
Managed ticket queue operations effectively.
Executed and managed request forms to enhance service delivery.
Performed data clean-up to update platform information.
Updated school rankings to reflect performance metrics.
Refinance Operations Analyst
Prodigy Finance
Cape Town, South Africa
11/2018 – 12/2019
Conducted funnel deep dives and root-cause analyses to identify operational inefficiencies.
Analysed funnel performance to drive strategic improvements.
Created, updated, and documented processes for enhanced clarity.
Tracked disbursements, including finalisation and follow-ups on outstanding payments.
Acted as a Subject Matter Expert (SME) for escalations from agents, providing insights and solutions.
Liaised with loan providers to resolve issues and improve service delivery.
Monitored delinquent accounts to implement proactive measures.
Reviewed and onboarded new schools into the system.
Provided weekly performance updates, including analysis of funnel numbers, SLAs, DPU/DPO, focus areas,
and barriers to success.
Managed communication and frequently asked questions (FAQ), creating and updating relevant materials.
Reviewed applications to ensure compliance with relevant criteria.
Operations Manager
District 6 Cafe
Cape Town, South Africa
09/2017 – 09/2018
Developed and managed Key Performance Indicator (KPI) scorecards to measure team success.
Designed and maintained systems and processes for operational efficiency.
Reported and analysed weekly sales performance, identifying trends and improvement areas.
Recruited and managed staff, fostering a high-performance culture.
Oversaw payroll management to ensure compliance and accuracy.
Sourced and liaised with suppliers to optimise cost and quality.
Conducted competitor analyses to inform strategic decisions.
Planned promotional activities to drive customer engagement.
Managed customer service initiatives, ensuring satisfaction and retention.
Updated the cafe's website and menus to enhance the customer experience.
Documented meeting minutes to maintain clear communication.
Handled invoicing and filing to support financial operations.
Main Market Analyst
SAB
Cape Town, South Africa
12/2015 – 11/2016
Developed KPI scorecards for sales representatives in Western Cape and Eastern Cape.
Conducted weekly and monthly sales performance reporting and analysis to inform strategy.
Tracked project implementation, ensuring adherence to timelines and objectives.
Managed procurement-to-payment processes to enhance operational flow.
Liaised between suppliers and sales teams to improve collaboration.
Organised team events to foster employee engagement.
Documented meeting minutes to facilitate knowledge sharing.
Acted as an employee forum member, representing team interests.
EDUCATION
Online Certificate - SQL
DataCamp
Online
2025 – Present
Certificate - ChatGPT and MidJourney
Coursiv
Online
02/2025 – 02/2025
Certificate - Project Management Foundations: Communication
LinkedIn
Online
01/2025 – 01/2025
Online Certificate - Mindshift
Coursera
Online
2021 – 2021
Online Diploma - Digital Marketing
Shaw Academy
Online
2020 – 2020
Certificate of Proficiency - ES Fundamentals with SAP
University of Cape Town
Cape Town, South Africa
2014 – 2014
BCom - Information Systems
University of Cape Town
Cape Town, South Africa
02/2012 – 09/2015
Systems Development; Business Process Design; Electronic Commerce; Web Design; Marketing;
Professional Communication; Business Law; Psychology; Mathematics; Economics; Accounting; Statistics;
Evidence-Based Management; IT Architecture
SKILLS
Excel
Research
Tableau
Judgment
PowerPoint
Word
Troubleshooting
Metabase
Data Capturing
Zendesk
Analytical
Collaboration
Customer experience/Relations
Building Trackers/Reports
SOP Creation
Detail oriented
Communication
Google Sheets
Quality Assurance
Action-oriented
Accountability
Continuous improvement
Social media/marketing management
Project Planning
Leadership
Basic SQL
LANGUAGES
English
IsiZulu
Afrikaans
Fluent
Intermediate
Intermediate
Sesotho
IsiXhosa
REFERENCES
Paul Collins
Onboarding Manager, Prodigy Finance-
Emile Fourie
Onboarding Specialist, Prodigy Finance-
Aadilah Essuf
Onboarding Specialist, Prodigy Finance-
Channelle Arries
Team Leader, Prodigy Finance-
Mogamad Adams
Team Leader, Prodigy Finance-
Clint Nash
Managing Director & Marketing Manager, District 6 Cafe & SAB-
Intermediate
Intermediate
