Nonalie Lopez Retubado
66 – D. A Lopez St. Holy Family Village Labangon Cebu City Philippines 6000
Mobile: -
E-mail:-
QUALIFICATION
Experienced in customer service for more than 9 years handling both outbound and inbound calls for billing, retention, and customer account management as an outsourced customer service representative for both US and AU based company. As well as e-mail handling.
Has good communication skills and can work under pressure with minimal supervision. Willing to learn, improve, and grow with the company.
WORK EXPERIENCE
Customer Consultant ( BPO )
February 2, 2015 to September 2021
TeleTech
Asiatown IT Park Apas Lahug, Cebu City
Tier 2 Executive Operation (BPO)
December 20, 2010 – November 16, 2014
Teleperformance
Asiatown IT Park Apas Lahug, Cebu City
CORE COMPETENCIES AND STRENGTHS
Good communication skills
Analytical skills
Computer literate
Team Oriented
Minimal supervision and can work under pressure
Positive and Flexible
Open Minded
Attentive
EDUCATIONAL BACKGROUND
COLLEGE
Course:AB Psychology
School: University of Cebu
Address:Sanciangko St., Cebu City
VOCATIONAL
Course:Computer Literacy & Electronics
School: Department of Man Power Development & Placement
Address: Cogon Ramos Cebu City
Graduated: January – July 2008
SECONDARY
School: Cebu City Don Carlos A. Gothong Memorial National High School
Address: C. Padilla St. Cebu City
Graduated: April 2004
ELEMENTARY
School: Pasil Elementary School
Address: Pasil Cebu City
Graduated: March 2000
