Noluthando Dlamini

Noluthando Charmaine Dlamini Kloof, KwaZulu-Natal 3640-- Professional Summary: Dedicated and adaptable individual with a strong commitment to delivering exceptional customer service. Possessing administrative assistance experience, I am eager to leverage my excellent communication skills and meticulous attention to detail in a receptionist role. Proven ability to multitask effectively in fast-paced environments while maintaining a friendly and professional demeanor. With a proactive approach to problem-solving and a willingness to learn, I am poised to contribute positively to the efficiency and success of your team. Work Experience Catering/Administration Assistant Thetha Creations - Pietermaritzburg, KwaZulu-Natal February 2020 to February 2023 The following were my duties and roles: • Assisted with food preparation, including chopping vegetables, assembling platters, and garnishing dishes. • Managed inventory and restocked supplies to ensure smooth operations during events. • Set up and arranged buffet stations, ensuring presentation standards were met. • Provided excellent customer service by assisting guests with dietary restrictions and special requests. • Assisted with event setup and breakdown, including transporting equipment and cleaning venues. • Collaborated with team members to execute events efficiently and exceed client expectations. • Managed incoming calls, emails, and inquiries, providing timely and professional responses. • Scheduled appointments, meetings, and deliveries, optimizing company efficiency. • Maintained accurate records of client orders, invoices, and payments using accounting software. • Assisted with event coordination, including managing RSVPs, creating seating charts, and organizing event logistics. • Prepared documents, presentations, and reports for meetings and presentations. • Supported the catering team with administrative tasks, such as menu planning, vendor communication, and coordinating deliveries. Administrative Assistant Siba Auto Repair - Durban, KwaZulu-Natal January 2019 to August 2019 1. Greeting customers and providing a warm, welcoming atmosphere. 2. Answering phone calls and emails, directing inquiries to the appropriate department or staff member. 3. Scheduling appointments for vehicle repairs and maintenance services. 4. Assisting customers with filling out service forms and obtaining necessary information. 5. Maintaining accurate records of customer appointments, services provided, and payments received. 6. Handling cash, credit card transactions, and invoicing for services rendered. 7. Communicating effectively with technicians to ensure timely completion of repairs and updates for customers. 8. Managing inventory of office supplies and ordering as needed. 9. Handling basic administrative tasks such as filing, faxing, and photocopying. 10. Providing excellent customer service by addressing concerns and resolving issues in a professional manner. 11. Keeping the reception area clean and organized. 12. Assisting with other duties as assigned by management to support the efficient operation of the auto repair shop. Education Bachelor of Commerce in Generic (Business Management/Economics) University of South Africa - Durban, KwaZulu-Natal January 2021 to December 2024 NQF Level 4 in Matric St. Nicholas Diocesan School - Pietermaritzburg, KwaZulu-Natal January 2012 to December 2012 Skills • Customer Service • Microsoft Office • Cashiering • Organisation • Leadership • Time management • Phone etiquette (2 years) • Written Communication (6 years) • Verbal Communication (6 years) • Attention to Detail (3 years) Languages • English - Expert • IsiZulu - Expert Links https://www.linkedin.com/in/noluthando-charmaine-dlamini-a345a7266?trk=contact-info Certifications and Licenses Driver’s License January 2022 to April 2027 Code 08 Fundamentals of Digital Marketing , Google Digital Academy (SkillShop) December 2023 to Present Content Marketing , HubSpot Academy December 2023 to January 2026 Additional Information Student Volunteer, CINDI- Children In Distress, Pietermaritzburg Jun 2008 - Nov 2012 Head Prefect , St Nicholas Diocesan School , Pietermaritzburg Jan 2012 - Dec 2012