Noli Paglinawan
Client Success Specialist
PROFESSIONAL SUMMARY
CONTACT
--Cagayan de Oro City
EDUCATION
Xavier University Ateneo de Cagayan
Proactive and collaborative Client Success and Customer Service
Specialist with a proven track record in delivering exceptional
customer experiences, driving sales, building strong client
relationships, managing account pipelines, and providing effective
leadership. Committed to continuous growth and excellence in
every role.
WORK EXPERIENCES
Client Success Manager
Prevail Group
Managed B2C and B2B client appointments for junk removal
and car detailing services, including inbound/outbound calls,
email management, account handling, and payment processing.
Led lead generation efforts through email/text campaigns,
social media management, Google Ads, and performance
reporting; collaborated with field teams to ensure successful
appointments and payment collection.
Bachelor of Science in
Business and Admisitration
Administrative Assistant (E-Commerce)
-
TFsource LLC
SKILLS
Customer Service (Phone, Email,
Chat, Video)
Lead Generation
Phone Calls (Inbound and
Outbound)
Appointment Setting and
Calendar
Management
Administrative Tasks
Data Entry and Management
Sales and Marketing
Research
Recruitment / Staffing
-
-
Managed customer inquiries and concerns via email, processed
orders and invoices, coordinated email marketing campaigns,
provided shipping updates, and performed data entry for
inventory management.
Collaborated with the warehouse team on cancellations,
warranties, returns, inventory tracking, and product listings to
ensure seamless operations and customer satisfaction.
Customer Service Representative
-
Teleperformance
Delivered exceptional customer support for T-Mobile, resolving
billing, payment, and order inquiries, managing account
activations, troubleshooting network issues, and driving sales
through promotions via inbound/outbound calls.
Led a team of 10 agents as a supervisor, providing coaching,
performance management, and operational guidance to meet key
performance metrics.
Tools used
Shopify, Zendesk, Gorgias, Slack, Ringcentral, NetSuite, GSuites,
Local Google Ads, Clickup, Mailchimp, Stay AI, Recharge, Zoom,
Authorize.net, Paypal, MS Teams, Aircall, Amazon, Canva, Workiz,
Urable, FIELDD, Fedex, ReturnLogic, Whatsapp, & Lark
