Nokuthula Nelana

NELANA NOKUTHULA FORTUNATE Tembisa, Gauteng | 084 -/- |-PROFESSIONAL SUMMARY I have completed courses in Basic Bookkeeping, Basic Pastel Partner, an Introduction to PCs, Call Centre Administration, and am a Switchboard Operator and Admissions Clerk with over 8 years of working experience. I have extensive experience in efficiently managing incoming calls, connecting callers to the right departments, and providing exceptional customer service. I am well-versed in processing admissions applications, verifying documentation, and maintaining accurate student records, and have the proven ability to handle sensitive and confidential information with the utmost discretion. My core competencies include switchboard operations, call centre administration, call management, telecommunications, document verification, application management, information management, and query management. PROFESSIONAL SKILLS Switchboard Operations Call Centre Administration Call Management Telecommunications Document Verification Application Management Information Management Query Management EDUCATION 2014Basic Bookkeeping and Basic Pastel PartnerQuest Computer Skills 2010Introduction to PCsQuest Computer Skills 2008Call Centre AdministrationHavatech Skills Training and Employment Centre 2007MatricMasiqhakaze Secondary School EXPERIENCE Feb 2022 – CurrentSwitchboard Operator/Admissions ClerkZamokuhle Private Hospital Record and process information required for the admission and discharge of hospital patients Obtain hospital authorisations Respond to telephone inquiries Jun 2017 – Jan 2022Medical Receptionist Botshelong Medical and Dental Surgery Filed, and confirmed medical benefits Captured and processed medical aid claims Ordered stock and performed stock take Apr 2012 – Jan 2014Telesales ConsultantNedbank Feb 2011 – Nov 2011Telesales AgentDirect Channel Holdings PERSONAL INFORMATION Date of Birth 06 September 1989 Nationality South African Languages Zulu English Xhosa Driver’s License Yes Criminal Record None References Nthabiseng Ramusi Zamokuhle Private Hospital Manager 076 - | 011 - Dr. Ruth Mooketse Botshelong Medical & Dental Surgery- |- Mr. Tshidiso Moseou Direct Channel Holdings (Old Mutual) Team Leader - Nothabo Dlamini Nedbank Team Leader-