Noemie Anne Miranda
VIRTUAL ASSISTANT
EMPLOYMENT HISTORY
ABOUT
I am a Qualified Customer Service
Representative with over 8 years of
experience in fast-paced Customer service
and Call center environments. Bringing
forth exceptional customer service skills
with an ability to communicate effectively
between all departments.
I am an experienced and dedicated
Human Resources Assistant for 2 years
and with in-depth knowledge of
administrative processes and managing
successful relationships with employees
and clients. Ability to maintain an
organized employee database by
collecting records, and carefully
organizing paperwork associated with
existing and future employees. Bringing
forth a positive attitude and strong work
ethic.
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EXPERTISE
✓ Ad-hoc tasks
✓ Email management
✓ Social media management
✓ Administrative tasks
✓ Photo editing
✓ Data Entry
✓ Personal/Virtual Assistance
✓ Other- Admin Support
✓ Customer Service
✓ Technical Support
✓ Display Advertising
✓ Market & Customer Research
✓ Marketing Strategy
✓ SMM- Social Media Marketing
✓ Financial Planning
✓ Human Resources
✓ Resumes & Cover Letter
HUMAN RESOURCES ADMINISTRATIVE ASSISTANT at BacPrint Manpower
INC., Makati City
JUNE 2012 — MAY 2014
- Maintaining Employee records (Soft and hard copies)
- Updating HR data bases
- Conducting Initial interview and Profiling of applicant.
- Assisting in Payroll preparation by providing relevant data.
- Post Job ads on career pages and process incoming resume.
- Manage the departments' telephone number and address inquiries.
- Provide orientation for new employees.
- Act as first point of contact for Internal and External Client.
FRAUD ANALYST at Citi Bank, Makati City
JULY 2014 — APRIL 2015
- Contacted customers to notify them of fraudulent activity and minimize impact.
- Analyzing large amounts of data to find patterns of fraud and anomalies.
- I am responsible for closing fraudulent accounts and blacklisting the
corresponding addresses.
CUSTOMER SERVICE ASSOCIATE at Accenture, Mandaluyong City
AUGUST 2015— MARCH 2019
- Performs Technicians request, identification and follows defined procedures to resolve
issues correctly.
- Documents troubleshooting efforts and customer information in the data capture tool and
when required, transfers call or promptly notifies the responsible party for resolution
- Utilized exceptional communication to connect with the technicians, assess needs, and
present solutions.
- Responded resourcefully to the Technicians requests and concerns.
- Performs incident notification and escalation to ensure problems, and request has been
resolved.
COLLECTION SPECIALIST at JP Morgan Chase, Taguig
MARCH 2019 — JULY 2022
- Negotiate payment arrangements with customers to avoid mortgage delinquency,
foreclosures, and repossessions.
- Contact debtors regarding the status of account and fees past due.
- Document and maintain all incoming and outgoing collection efforts in accordance with
the established standards that includes Updating phone numbers, Letters, Mailing addresses.
- Review, approve and post any collections payments submitted by the customer.
- Address inquiries and issues of debtors in a timely and professional manner.
- Cross-train staff on collection process and procedures.
BUSINESS OWNER at YES SAY TO YOUR DRESS
August 2019 — 2023
- Designing and implementing Social Media Strategy to align with Business goals.
- Answer Customer's inquiries and concern.
- Monitoring Production such as billing, Packaging and Delivery.
- Generate, edit, publish and share engaging content for Social Media Engagement.
- Basic photography of product and Photo editing using Canva.
EDUCATION
OTHER
ENGAGEMENT
BACHELOR OF INTERGRATED ARTS major in BROADCAST ARTS
UNIVERSITY OF MAKATI
JUNE 2012 — MAY 2014
CREDIT REPAIR TRANING
- Basic knowledge on how to navigate
and review credit score and Data of the
Customer.
- Introduction of common tools needed
for the navigation such as CREDIT
REPAIR CLOUD and METRO 2.
As part of the University theater Artist, I'm awarded a full-time Scholarship and
graduated with bachelor's degree. I became a theater Director and competed to different
Colleges and awarded as Best Play Director. I experienced interviewing different
personalities as part of our On-the-Job Trainings and Trained in a Broadcasting Industry.
FOREIGN LANGUANGE TRAINING
at Accenture, Mandaluyong City
DECEMBER 2018 — FEBRUARY 2019
- Three Months of Online Training in
Basic Spanish (Spain) using Rosetta
Stone.
WRITING WITH PRECISION at
Accenture, Mandaluyong City
JULY 2018 — AUGUST 2018
- Different strategies for written
correspondence, manner of delivery,
efficiency, and effectiveness depend on
the target audience.
SPEAK UP! at Accenture,
Mandaluyong City
MAY 2018 — JUNE 2018
- Basic to advanced skills in speaking,
listening, and probing; different
strategies in call handling and providing
excellent customer service.
CHARACTER REFERENCES
Julie Soberano
Supervisor at Accenture
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Jacinto D. Lovina, Jr.
Supervisor from Accenture
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Maria Edel Fernandez
SME at JP Morgan Chase
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Revina Ramos
Unit Manager at Convergys
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