Noemi Lauron

 Name: Noemi O. Lauron Address: Block 17, Lot 11, Deca Homes 4, Bankal, Lapu-Lapu City, Philippines 6015 Mobile: - / - E-mail address- /- Professional Profile A results-oriented and innovative professional with 3+ years combined experience in top BPO Industries on different fields and more than a year experience as an ESL Teacher. Specializes in providing World Class Customer satisfaction, excellent communication skills and exceptional work ethics. Objectives: Now looking to build on extensive range of technical skills, customer support and innovation within a suitably challenging role. Keen to achieve further professional development. To find a challenging position to meet my competencies, capabilities, skills, education and experience. Personal Information: Nationality: Filipino Resident of: The Philippines Birth date: 02 September 1982 Gender: Female Marital Status: Married Number of Dependent: 1 Education and qualifications:- Bachelor of Arts in Political Science -3rd Year  University of San Carlos – Main Campus Philippines Carrier Summary: May 21, 2018 - October 5, 2018: Technical Support Representative NA TSC – ASP/BSD Support Lexmark Plaza 3, Cebu Business Park , Cebu City * Technical Support Specialist of Lexmark Printers. * Recommends parts and troubleshooting for onsite technicians. * Assists clients’ supply requests and queries. * Makes sure clients get a seamless and quality service. July 20, 2017 – Feb. 09, 2018 : Customer Service Representative The Results, Mactan Newtown, Lapu-Lapu City * Assists Sprint Customers’ postpaid queries, billing concerns and provides basic troubleshooting support. * Makes sure to offer sales as a solution to customer’s needs. March 28, 2017 – August 2017 : Home-based Online Teacher Bibo Global Opportunity, Inc. *International ESL Teacher. *Provides and prepares students for IELTS and TOIEC examination. February 13, 2016 – March 15, 2017 : ESL Teacher Seiha English Network Philippines Inc. *Teaches English from Pre-school to Adult Japanese individuals or groups. *Creates monthly lesson plans for curriculum based and wide range of online learning. *Enhanced and Daily usage of Microsoft Word, Excel, Word Art/Paint and Skype. *Makes young and adult student’s reports and observation. *Knowledge in TOEIC and IELTS. August 19, 2015 – December 10, 2015: Technical Support Representative Alorica Philippines *Technical Support Representative for AT&T U-verse. *Takes care of customer’s after-sales orders and requests. *In-charge of providing solutions for internet, telephone and television complaints and issues. August 2014 – March 19, 2015: Billing Specialist Teleperformance Philippines Insular Life Building, Cebu Business Park *Billing consultant for internet, telephone and prepaid services. *Basic troubleshooting support to customers on all AT&T Consumer products and services. *Sales consultant on all AT&T Consumers’ products and services. Feb. 2013- December 2013: Financial Consultant/Sales Specialist Convergys Asiatown I.T Park * Financial Specialist of Citi Legacy. * Sales and Service Customer Representative * Takes care of customers’ financial needs including fraud issues and disputes. * Compliance specialist on balance transfers and credit requests. * Helps customers maintain a good credit score. Nov. 2011 - Jan. 2013 : Sales Representative Aegis People Support Asiatown, I.T Park, Cebu City * Sales Account for Expedia.com. * Takes care of reservations and arrangements of flights, hotels, cruise and vacation packages. May - June 2008 : Receptionist QUALITY HOTEL SINGAPORE 201 Balestier Road, Singapore * Receptionist and Guests Associate. Oct.’04-Jan.’05 : Customer Representative Globe c/o Marlon Wafer Modeling  Duty Free – Waterfront, Lahug, Cebu City * Globe Customer Specialist. * Provides freebies, promotional offers and discounts for Globe subscribers. September 2004-September 2005 : Employee/Laundry Operator HOMEDRY CLEANING Aichi Ken, Japan c/o FAST TRAINING CENTER * Laundry machine operator of Homedry Laundry. Nov.’03-Jan.’04 : Receptionist – F&B Department Waterfront Cebu City Hotel & Casino Salinas Drive, Lahug, Cebu City * Banquet receptionist. * Welcomes and assists guests. Jun ’02-Jan ’03 : Store Marketing Officer JOLLIBEE Foods Corporation P. del Rosario Branch, Cebu City * Handles parties and events. * Plans monthly marketing strategy. * Makes sure that Jollibee remains on top against competitors. REFERENCES: April May Anor Team Leader NA Laser TSC - ASP/BSD Support-/- Marielle Cose Tabo-tabo I.T Personnel Seiha English Network Philippines Inc- Eddie Jay Laoc I.T Manager Seiha English Network Philippines Inc- Maricho Baldomar Product Specifics Trainer Lexmark Research and Development Inc-   Godwin Xyrus Alavazo Product Specifics Trainer Lexmark Research and Development Inc- HIGHLIGHTS: Proficiency level in English communication skills. Highly trained and developed soft skills and power words. Intermediate level in Japanese Language proficiency. IT proficiency in Word, Excel, PowerPoint, Skype, Internet and Email Knowledge in Softwares and Web tools such as Sawgrass, Siebel and Voyager. Using support tools like Knowledge Based Articles and Modules, Service Manuals and Online resources. Online English Tutorial Services. Interests includes playing volleyball, dancing, singing, jogging and Internet browsing and surfing. Providing Solutions/Support, Customer Support, Financial Consultation and Sales techniques and marketing. CERTIFICATIONS: 2018 Environmental Health and Safety Management System Awareness 2018 Global Privacy and Information Security Developing a Personal Accountability Framework 2018 EU General Data Protection Regulation