Noemi Gonzales

NOEMI A. GONZALES VIRTUAL ASSISTANT/ SALES EXPERT GET IN CONTACT Mobile/Viber:--70 E. Mendoza St., Buting Pasig City B2B OUTBOUNDSALES EXPERT IN SPRINT/T-MOBILE CAREER SUMMARY N oemi, 24, passionate in giving professional customer service with fairness and integrity. She is aiming to work in an environment which provides an atmosphere of growth and opportunities, where I will be able to use and enhance my skills and provide value. AREAS OF EXPERTISE Professional in communication Ability to work independently or as a team Can work in an organized and efficient manner Ability to adopt and be flexible to different situations. Expert in closing multiple orders or upselling. SALES CONSULTANT | MAY 2021-NOVEMBER 22,2021 Providing great customer experience by providing necessary information about the product and bills. Handling crucial customer's concern regarding their devices, network coverage and credits. Helping customer to drop down monthly bill by applying promotions on the account. Assisting new customer in creating their new account. B2B OUTBOUNDSALES SPECIALIST TPG TELECOM IN-HOUSE ACCOUNT SALES REPRESENTATIVE | NOVEMBER 2021-Febuary2024 Providing great customer experience by providing necessary information about the product and bills. Handling crucial customer's concern regarding their devices, network coverage and credits. Helping customer to drop down monthly bill by applying promotions on the account. Assisting new customer in creating their new account and existing account. Selling Wifi and mobile plan. CHAT SALES EXPERT IN T-MOBILE SALES REPRESENTATIVE | FEBUARY -SEPT Assisting new and existing customer. FREELANCER 2020- PRESENT HERE ’ S WHAT I CA N DO FOR YOU: Real estate management Sales expert Customer Support Service Social Media Management General Virtual Assistant Admin Tasks Appointment settler EDUCATION HISTORY COLLEGE Pamantasan ng Lungsod ng Pasig:- Bachelor of Secondary Education Major In Mathematics Pasig City scholar TECH-SAVVY SKILLS WORK EXPERIENCE FRAUD ANALYSYT CUSTOMER REPRESENTATIVE I | NOVEMBER 2020- MAY 2021 Verify customer's account through tiers of verification to ensure account security. Handle difficult customer's concern regarding their credit card. Advises customers about maintenance of their account. Canva & CapCut Podio apollo ai Salesforce Slack Google Workspace & MS Office Genesys & Citrix AI Tools Convo cloud Dash