Noemi Canlas

NOEMI P. CANLAS Objective To contribute my skills and experience to a dynamic organization, providing excellent service, solving problems efficiently, and fostering positive relationships. I aim to support company growth while continuously learning and improving in a professional environment. Personal details May 30,- Work Experiences -www.facebook.com/xnumizxc 3rd St. Gloria 1 Sindalan, City of San Fernando, Pampanga 2000 - Education Bachelor of Science in Business Administration, major in Marketing Management Hard Skills Computer software knowledge Data entry Microsoft Tools Skype Canva Soft Skills Excellent communication skills (oral and written) Positive attitude Ability to work well with others & alone Customer service Time management Attention to detail Multitasking Problem-solving abilities Adaptability and flexibility Enthusiastic Dedicated 2020 – 2024 DCX PH | Quality Admin Blue Science Pools: Review pictures, documents, and chemistry numbers while identifying irregularities. Ensure technicians follow protocols and meet safety standards. Communicate with the team members and/or clients via email to send pictures/numbers that are outside of the set parameters or standards. Compile information onto a spreadsheet multiple times and send daily reports. Utilize CRM and spreadsheets to run a daily list of completed tickets or tasks. Retain and appropriately apply knowledge in the process. TELEPERFORMANCE | Subject Matter Expert / Technical Support Project PIT: Identify, investigate, and resolve users problems with device software and hardware. Assist customers settle technical problems associated with a product or service. Assist new customers on using our products. Explain step by step solutions with patience and ability approach to tailor to each individual customer. Help team members handle challenging customer inquiries or escalations. Identify inefficiencies and suggest improvements to help the entire team perform better. Provide in-depth knowledge, supports agents with complex issues, and assists in training. NOEMI P. CANLAS Work Experiences- TATA CONSULTANCY SERVICES | Customer Service Representative Yell: Build, manage and optimize digital marketing programs for companies. Assist companies in setting up, updating, or optimizing their business profiles to ensure accurate and effective online presence. Address questions about directory services, account management, billing, and technical issues related to online listings. Guide businesses on paid advertising options, explaining benefits, and helping them maximize visibility on the platform. Help users navigate the Yell platform, troubleshoot login issues, or understand analytics and performance reports. Optus: Provide technical support over the phone. Maintain high level of professionalism when working through struggles with customers. Meet customer service levels and sales goals. Upsell products and services. Flexibility to perform tasks that include claims and technical support with multiple clients and perform other duties as assigned by management. 2016 – 2019 TELETECH | Subject Matter Expert / Customer Service Representative T-Mobile: Provide effective and timely resolution of various customer inquiries and concerns. Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances. Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided. Meet department productivity and quality standards. Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help. Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role. Conduct training sessions, mentoring new agents, and ensuring agents stays updated on policies and best practices. Review interactions to ensure accuracy, compliance, and excellent customer service. Identify inefficiencies, suggesting improvements, and helping implement better procedures.