Noella Osidiana

NOELLA OSIDIANA KEY ACCOUNTS I am an exceptional professional with versatile skills that contribute to the success of any organization. My customer service abilities, deep understanding of marketing and market trends, expertise in marketing strategy, proficiency in customer relationship management, organizational and time management abilities, and precise admin skills make me an invaluable asset. I excel in handling challenging interactions, developing effective marketing campaigns, identifying market opportunities, and nurturing customer relationships, With passion and dedication, I can thrive in any industry or organization. Contact Experience 2022 - 2023 Phone WISE CHOICE FOODS - Key accounts Email Conducted market research to develop a deep understanding of consumer behavior and identify trends. Designed and executed marketing campaigns across various channels including social media, email, and print. Collaborated with cross-functional teams to optimize product positioning and messaging. Measured and analyzed campaign performance using metrics such as ROI, engagement, and conversion rates. - Address P.O.BOX- NAIROBI KENYA Education 2012 - 2023 BIO FOODS PRODUCTS LTD DECEMBER 2014 Sales & MarketingAssociate (Marketing) Conducted market research and analyzed consumer trends to develop strategic BARCHELOR OF COMMERCEE MARKETING KENYATTA UNIVERSITY marketing plans Collaborated with cross-functional teams to execute marketing campaigns across various channels Tracked and reported on campaign performance metrics to measure ROI and identify areas for improvement Managed relationships with key stakeholders, including vendors, agencies, and internal teams JUNE 2006 DIPLOMA IN MARKETING MANAGEMENT KENYA INSTITUTE MANAGEMENT STUDIES Expertise - Increased brand awareness by 30% by leveraging social media platforms to engage with target audiences 2009 - 2012 FAMERS CHOICE L.T.D Customer relation management Business negitiation Time management Analyticall skills Adnin Customer service /Admin Responsibilities: Customer service. Responded to customer inquiries and resolved complaints via phone, email, and chat Maintained accurate records of customer interactions and transactions. Routinely collaborated with other departments to address customer concerns Complied with company policies and procedures to ensure customer satisfaction Responsibilities: Admin. Assisted in managing administrative duties such as scheduling appointments and meetings, organizing files, and preparing reports. Managed office inventory and maintained supplies, equipment, and facilities. Customer Service Language Reference English Paulin lughano Joyce Shelila Swahili Head of department Head of peoplescultuture Phone: =- Phone: - Email : - Email : --