Noel Granada Cantero

Noel Granada Cantero - / - Mindanao St., Brgy. Langgam, San Pedro, Laguna- Work Experience Virtual Method Appointment Setter March 2024 - September 2024 Responsible for cold calling/booking appointments ● ● ● ● Responsible for outgoing calls Taking care of leads FIling and monitoring daily reports Collections calls MyOutdesk General Virtual Professional April 2022 – October 2023 Duties and Responsibilities: Responsible for many clerical tasks to ensure the staff can communicate and work efficiently ● ● ● ● ● ● ● ● ● Responsible for data entry using client’s preferred system, Buildertrend Responsible for filing receipts and submitting rebates. Creating SOPS Familiar with using Google Docs, Google Sheets, Google Slides as well as Google Drive for storing files real-time. Following up with client’s customers and contractors via phone call and email Creating video presentations of clients projects out of photos and video clips Data Entry/invoicing via BILL (Bill.com) and NetSuite Outsourcing contractors for hotel amenities repair Making outgoing calls to notify customers of the website for personal and secure online transaction Optum Global Solutions Web Support Advocate/Mail Service Advocate October 2020 – July 2021 Duties and Responsibilities: • Caters incoming customer calls/chat with their inquiries about the client’s offers and services • Asking probing questions to come with the best solution that would fit the customer’s need AIG Shared Services Customer Service Representative October 2014 - July 2020 Duties and Responsibilities: • Caters incoming customer calls/email with their inquiries about the client’s offers and services • Asking probing questions to come with the best solution that would fit the customer’s need Wasita Emirates LLC Grocery Clerk February 2013 – November 2013 Duties and Responsibilities: • Caters incoming customer calls/chat with their inquiries about the client’s offers and services • Asking probing questions to come with the best solution that would fit the customer’s need • APAC Customer Services Sales/Chat Sales Representative December 2010 – October 2011 Duties and Responsibilities: • Caters incoming customer calls/chat with their inquiries about the client’s offers and services • Asking probing questions to come with the best solution that would fit the customer’s need ePLDT Ventus Inbound Sales Specialist February 2010 – December 2010 Duties and Responsibilities: • • Caters incoming customer calls with their inquiries about the client’s offers and services Asking probing questions to come with the best solution that would fit the customer’s need E Telecare Global Solutions Outbound Sales Representative September 2007 – March 2008 Duties and Responsibilities: • • Caters incoming customer calls with their inquiries about the client’s offers and services Asking probing questions to come with the best solution that would fit the customer’s need VJF Precision Toolings Assembly Technician January 29, 2006 – August 30, 2007 Duties and Responsibilities: • Perform complex and advanced assembly of products according to established specifications and instructions • Perform high precision calibration and advanced adjustments using testing instruments • Interact directly with customers to meet customer expectations and product specifications Skills Excellent communication skills, Customer service basics, Strong work ethic, Positive work attitude, Problem-solving skills, Team player, Confident, Ability to accept and learn from criticism, flexible and adaptive to work environment, Working well under pressure Values/Work Attitude Observant of job ethics and company laws Training: finishing course of call center, April 2009 Quality Communication Training Center (CAMNV Corp.) Alabang, Muntinlupa City • English Proficiency & Call Center Basics Education College B.A. Mass Communication Major in Broadcasting- Philippine Christian University, Manila (finished second year) Secondary Manuel A. Roxas High School Paco, Manila Character Reference Manolito Cruz Jr. Team Leader AIG Shared Services- Paul Livernois President Diamond Developments LLC- Sebastian Trujillo President Shalako Inc-