Noel Ferrer

 objective To work in a company where I can extend my services and experiences while obtaining career growth, as well as to provide my utmost perseverance and determination on my duties and responsibilities. Skills Curriculum Implementation Initiating and Building Strategic Plans Program Development & Educational Development Change Management Staff Supervision & Performance Evaluation Organizational Visions & Missions Experience Supervisor • 17Lingo • OTOBER 2017 – january 2018 Managed team of professional teachers. Reduced and controlled expenses by optimizing work processes. Mentored junior team teachers to improve performance. Initiated programme that standardized training and increased efficiency. Evaluated employee performance, set goals and developed improvement plans. ESL TEACHER • VIPTALK • May 2015 -SEPTEMBER 2017 Engaged students in lively discussions to teach them English as well as to help them gain the confidence to speak up and have their own opinions in class. Created trivia games and cooperation-based projects to help students learn English as well as get to know other students and learn to work well in teams. Discussed how students could improve their study and testing skills. CSR/TSR • Sitel Phils. • MAY 2011 -SEPTEMBER 2015 Answered phone and assisted customers with initial inquiries. Performed basic data entry for online customer database Established trusting relationship with customers Educated new customers by answering product and service questions Maintained customer record by updating account information Reached out to existing customers for outstanding payments. Head Teacher • Phil english experience. • may 2006 - june 2015 Managed team of professional teachers. Mentored junior team teachers to improve performance. Evaluated teacher’s performance, set goals and developed study plans. Education Business management • 2001 • Cavite state university Computer science • 2005 • STI tagaytay Awards received: SYSTEMS ANALYSTS of the YEAR Research Prepared: Semi-Automated Application System For Locational Clearance/Certification of Zoning Compliance Tagaytay City Hall, Tagaytay City