NOEL CHRISTIAN A. RAQUEPO-380 Sen. Benigno Aquino Avenue, Tacloban City, Leyte
https://www.linkedin.com/in/noel-raquepo/
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EXPERIENCE
Network Operations Center - Backend Support
Far Out Solutions · Full-time
Jul 2024 – June 2025
Florida, United States · Remote
Monitor and Maintain Infrastructure: Proactively monitor network, servers,
and telecom systems using tools like Sonicwall, Sophos, Cisco Meraki,
UniFi, TP-Link Omada, Datto Networking and RMM Devices; perform
scheduled maintenance, updates, and generate performance reports.
Incident Response and Troubleshooting: Respond to real-time alerts and
incidents, conduct initial diagnostics, escalate as needed, and ensure SLA
compliance through effective coordination with internal teams and
vendors.
Documentation and Communication: Accurately document incidents
and resolutions, maintain updated system knowledge, and communicate
clearly with stakeholders during service-impacting events.
Helpdesk/Servicedesk Specialist and Parts Analyst
SDV Solutions, Inc
March 2023 – October 2024
Williamsburg, Virginia · Remote
Respond promptly to user inquiries via phone, email, or chat, delivering
exceptional customer service. Provides technical support for hardware,
software, and network-related issues.
Records, monitors, and manage incidents and service requests using
WHD-SolarWinds, Salesforce, and Datto RMM. When necessary, prioritizes
and escalate issues to higher-level support, ensuring timely ticket
resolution and maintaining comprehensive documentation of all
incidents.
Oversee and maintain parts inventory to ensure optimal stock levels.
Manage network controllers, including Meraki, Omada, UniFi, and Datto
Network, to ensure efficient operations.
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IT Specialist
Mines and Geosciences Bureau Regional Office No. 8
November 2018 - Mar 2023
Candahug, Palo, Leyte
Provide professional and friendly technical support via phone, email, and
ticketing systems. Address hardware, software, and network issues while
guiding users through problem-solving processes.
Install, configure, and maintain IT infrastructure, including network systems
(e.g., PFSENSE, Sophos, VPN), virtualization platforms (VMware, Hyper-V),
and computer hardware/software, ensuring optimal performance and
reliability.
Manage IT resources by maintaining inventory, documenting system
configurations, and coordinating with higher-level support and third-party
providers to implement effective IT solutions.
ServiceDesk and Helpdesk Specialist
Tencentech, Inc.
June 2014 - December 2017
15th Floor - The Enterprise Center
Paseo de Roxas, Legazpi Village, Makati, Metro Manila
Delivered exceptional customer support by promptly addressing inquiries
and resolving technical issues to ensure high customer satisfaction.
Expert in Windows Server installation, configuration, and administration,
including Active Directory, Group Policy, DNS, DHCP, DFS, Print Server, and
Hyper-V.
Skilled in managing network equipment (Cisco, PFSENSE, VLANs, VPNs,
Multiple WAN, and failover) and virtualization platforms such as VMware
ESXi and Hyper-V, including physical-to-virtual migrations.
Technical Support Specialist
Convergys
MDC 100 Bldg. Eastwood City
January 2014 – June 2014
Proficient in Windows operating systems and Microsoft applications,
including Office 365, Lync, and Skype, with expertise in installation and
configuration.
Skilled in system diagnostics and troubleshooting using Event Viewer logs,
Windows Firewall management, and virus/malware removal.
Experienced in implementing and supporting Remote Desktop solutions
for seamless remote access.
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Help Desk Support Technician
MR IT GROUP Pty. Ltd. · Full-time
October 2011 – November 2013
Level 27, 44 St Georges Tce, Perth· Remote
Provide 24/7 support for hardware, software, networks, and mobile
devices, including installation, troubleshooting, and preventative
maintenance.
Ensure cybersecurity compliance, data backups, system diagnostics, and
performance monitoring to maintain IT reliability and security.
Train users, improve IT processes, and offer professional advice through
dedicated account managers for optimized support.
Customer Service Representative
APAC Customer Services
May 2011 - Oct 2011
Campetic, Palo, Leyte
Deliver prompt and professional customer service, addressing inquiries on
delivery, billing, subscription rates, and resolving concerns effectively.
Retain customer accounts through expert de-escalation techniques and
accurate management of account information, payments, and
subscriptions.
Engage with clients to provide information, address queries, and upselling
newspaper products, digital subscriptions, and premium content to
enhance customer experience.
LICENSES & CERTIFICATIONS
CompTIA Network+ ce Certification (N10-007)
Issued on October 18, 2019
https://www.credly.com/badges/308b240c-863f-42b7-87cf36a70d5402cc/linked_in_profile
Civil Service Professional Eligibility
Civil Service Commission
Issued Oct 2018
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CHARACTER REFERENCES
Humam Al-Nauimi
Supervisor, Network Operations
Far Out Solutions- -
https://www.linkedin.com/in/humam-al-nuaimi-a/
Somesh Kumar Bhattacharyya
Team Leader - Network Operations
Far Out Solutions- -
https://www.linkedin.com/in/somesh-kumar-bhatacharyya-8a20b4135/
Tommy Smith
Manager, Technical Support
SDV Solutions, Inc-| - | Ext. 209
https://www.linkedin.com/in/tommy-smith-0ba45484/
Leo Van V. Juguan, CESO V
Regional Director
Mines and Geosciences Bureau VIII-| -
Marcelino Tabayoyong
Planning Officer II / ITC Focal Person
Mines and Geosciences Bureau VIII-| -
John Edward Jacob
Servicedesk Engineer Team Leader
Tencentech, Inc.
https://www.linkedin.com/in/john-edward-jacob-502bb798/
John Paul de Castro
Systems Engineer
Tencentech, Inc.-| -
https://www.linkedin.com/in/john-paul-de-castro-4b4a5178/
Alicja Szczepanska
Director
MR IT GROUP Pty. Ltd
https://www.linkedin.com/in/alicja-szczepanska-128a77100/
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