Noel Carlos Nicolas

NOEL CARLOS NICOLAS Block 17 Lot 74 Liora Homes, PASCAM II, General Trias, Cavite 4107 Mobile number: - Email:-Skype: live:knowellcarlos.nicolas Skills Summary I am a skilled service provider specializing in Data Entry, Research, and Lead Generation. I’m also experienced in Amazon Product Research, Content Writing, Social Media Management, and Chat and Email Support. Over the past 5 years, I helped a number of businesses and clients in multiple industries with a particular focus on Professional Services. I’m also experienced in video editing with 5 years of experience taking on passion and marketing projects. I successfully helped Digital Marketing Agencies, Youtubers, eCommerce stores, Real Estate companies, and vacation rental companies create compelling videos to help boost engagement and brand awareness. Experience Legal Assistant Sutera eCommerce / December 11, 2018 - August 29, 2021 ● ● ● ● Review and research competitor websites for any infringing content. Identify infringed content and document them for evidence. Create exhibits and cease and desist letters for companies that have been found infringing on our content. Makes necessary documents to be submitted to the responsible parties. ● ● ● ● Research for possible contacts and emails to make sure that correspondence is being sent to the correct address/email. Monitor website movement and status of all complaints. Follow up and contact website hosting and other platforms that support infringing websites if the responsible party hasn’t taken down their website yet. Reports to the manager status of existing complaints and partner stores to be excluded. Assistant Producer Ascend Group / June 2020 - December 2020 ● ● ● ● ● ● ● ● ● Review clients' scripts and create a storyboard based on the purpose of the video. Discuss storyboard and video shots needed with the production team. Review raw files and edit the video to tell a compelling story. Makes necessary adjustments in the video i.e. Color grading, color correction, audio enhancements. Create graphics and animations and incorporate it inside the video. Create different styles of videos depending on the clients needs. Planned video shoots in studio and remotely by managing production through all stages to completion. Realigned production schedules to factor in changing conditions such as materials shortages and changing designs. Developed schedules for production, editing and duplication for timely delivery. Video Editor/Podcast Editor No Joke Marketing / October 2019 – June 2020 ● ● ● ● ● ● 2 Reviewed and edited film by selecting the best combination of performance, sequencing and timing to tell the story. Developed and managed projects from concept to completion, including storyboards, post-production editing and final delivery formats. Participated in creative meetings to assist in developing ideas and defining project deadlines. Played a key role in facilitating projects and contributing to every stage of film and video production. Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects. Worked with the editorial team to develop, produce and edit content for broadcasting including promo creation, digital content, marketing content, concept generation, location production and studio production. ● ● ● ● ● ● ● Edited videos for digital distribution by managing graphics, sound, music mix and color correction. Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system. Performed post-production work, including assembling raw material, editing sound and sequences and providing final product within time and budget constraints. Evaluated and selected scenes for pacing, entertainment value and continuity , trim shots and edit content. Exported final cuts and upload to content management system and client platforms. Reviewed content for quality control to drive vital technical and editorial corrections. Contributed editing expertise to online content campaigns and performed commercial editorial work for clients. Content Writer/Social Media Marketing Learn Price Action / February 2018 – August 2018 ● ● ● ● ● ● ● ● Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content. Managed competing deadlines with efficiency. Wrote and edited high-quality content and visually impactful programs under deadline pressure with an exciting, captivating and authentic approach. Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure. Completed thorough research into assigned topics. Produced original, creative content for promotional advertisements and marketing materials. Exceeded goals through effective task prioritization and great work ethic. Used Microsoft Word and other software tools to create documents and other communications. Data Researcher / Lead Generator Hipcamp / June 2017 – June 2020 ● ● ● ● Research for leads on Craigslist and if the results pass specific guidelines set by client, list it. Consolidate data on Google Sheets to be imported to the Sales Team. Collected leads and contact information from diverse sources. Investigated available resources to develop more useful project plans. Video Editor 3 Hotmomz Lifestyle/ June 2017 - December 2019 ● ● ● ● ● ● ● ● ● ● ● ● ● Edit interview footage for the client. Edit visuals, audios, and create text inside videos. Optimize videos for SEO. Performed post-production work, including assembling raw material, editing sound and sequences and providing final product within time and budget constraints. Reviewed and edited film by selecting the best combination of performance, sequencing and timing to tell the story. Demonstrated ability to understand the director's artistic vision and maintain alignment with vision throughout the editing process. Edited motion design and visual effects for IG, Facebook and Youtube videos, network brand identities, promotion and marketing campaigns. Evaluated and selected scenes for pacing, entertainment value and continuity , trim shots and edit content. Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system. Edited videos for digital distribution by managing graphics, sound, music mix and color correction. Participated in creative meetings to assist in developing ideas and defining project deadlines. Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects. Developed and managed projects from concept to completion, including storyboards, post-production editing and final delivery formats. Video Editor Barakzai Real Estate Group/ June 2017 - December 2018 ● ● ● ● ● ● ● ● 4 Performed post-production work, including assembling raw material, editing sound and sequences and providing final product within time and budget constraints. Reviewed and edited film by selecting the best combination of performance, sequencing and timing to tell the story. Edited motion design and visual effects for Real Estate videos, network brand identities, promotion and marketing campaigns. Evaluated and selected scenes for pacing, entertainment value and continuity , trim shots and edit content. Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system. Edited Real Estate videos for digital distribution by managing graphics, sound, music mix and color correction. Exported final cuts and upload to content management system and client platforms. Reviewed content for quality control to drive vital technical and editorial corrections. Video Editor/Music Creator Ungasis Productions / June 2016 – Present ● ● ● ● ● ● ● ● ● ● ● Demonstrated ability to understand the director's artistic vision and maintain alignment with vision throughout the editing process. Performed post-production work, including assembling raw material, editing sound and sequences and providing final product within time and budget constraints. Evaluated and selected scenes for pacing, entertainment value and continuity , trim shots and edit content. Played a key role in facilitating projects and contributing to every stage of film and video production. Reviewed and edited film by selecting the best combination of performance, sequencing and timing to tell the story. Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects. Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system. Edited multiple videos for digital distribution by managing graphics, sound, music mix and color correction. Participated in creative meetings to assist in developing ideas and defining project deadlines. Developed and managed projects from concept to completion, including storyboards, post-production editing and final delivery formats. Exported final cuts and upload to content management system and client platforms. Marketing / PR Manager Brave Era / September 2017 – February 2018 ● ● ● ● ● ● ● ● 5 Identify opportunities to market brands through various online mediums. Research for possible influencers and brand ambassadors to expand the brands reach. Oversee PR campaigns and create email templates to be sent to the media, Youtubers, and journalists. Analyze Amazon PPC campaigns and identify keywords that are profitable and delete the keywords that are not driving sales to limit spending on non-profitable keywords. Implement various marketing campaigns via social media to boost exposure and sales. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Used Microsoft Word and other software tools to create documents and other communications. Proved successful working within tight deadlines and fast-paced atmosphere. Conducted research, gathered information from multiple sources and presented results. Led projects and analyzed data to identify opportunities for improvement. ● ● Product Researcher Peak Finds / June 2017 – December 2017 Research for profitable products that can be sold on Amazon. Study data and identify if an item has a good selling history to better gauge an items ability to sell. Use tools like Tactical Arbitrage, Keepa, RevSeller, Context Menu Search and ASIN Pincher to gather items by category and later on removing the products that didn’t meet the required ROI. ● ● ● Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Used critical thinking to break down problems, evaluate solutions and make decisions. ● ● ● Email Support Jumpcut Inc. / January 2017 – July 2017 ● ● ● ● ● ● ● ● ● 6 Analyzed problems and issues to identify troubleshooting methods needed for quick remediation. Documented all transactions and support interactions in the system for future reference and addition to knowledge base. Increased sales by educating prospects on benefits of products and services in comparison to competitors. Retained existing clients and developed new accounts by extending high quality and efficient support service. Explained technical information in clear terms to non-technical individuals to promote better understanding. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Processed over 1,000 support requests weekly for technical assistance on a wide range of issues related to websites and products. Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Chat Support Trafilea / December 2016 – May 2017 ● ● ● ● ● ● ● ● ● ● ● ● ● ● Cultivated relationships with new customers and maintained good partnerships with existing clients. Assisted department with email-based support when the call center was busy or short-staffed. Asked open-ended questions to determine which products or services would be best fit for customer's needs. Provided online demonstrations to educate customers on product features and online help resources. Handled inbound customer chat conversations from various websites. Developed exemplary writing skills through continued correspondence with upwards of 500 customers per day. Worked closely with each customer to carefully resolve issues within a timely fashion. Remedied issues quickly and within parameters of company-mandated policies and procedures. Documented all customer information accurately in the computer system, providing dated notes for future reference. Provided primary customer support to internal and external customers in a fast-paced environment. Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating. Used company troubleshooting resolution trees to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. Met all customer chat guidelines including service levels, handle time and productivity. Content Moderator MyLol Canada / November 2017 - November 2020 ● ● ● ● ● 7 Reviews newly created users' profiles and make sure that new accounts pass initial screening. Reviews uploaded photos, videos, and content to make sure that they adhere to the platforms rules and regulations. Review user reports and complaints and make sure that all reports are accurate and proper actions are taken to maintain a healthy online community. Deletes, bans, and suspends accounts based on guidelines. Approved, reviewed and edited all content flowing to the website, approving over 3,000 pieces of content per day. Tinder Botrank TaskUs / January 2016 – September 2016 ● ● ● ● ● Review user profiles in Tinder for any content that may violate Tinder profile policy. Delete any content that is inappropriate as per user agreement. Identify bot accounts/profiles and delete them from the database. Investigate profiles that have been reported by a user and perform necessary action Ban/Unban/Delete based on Tinder policy. Approved, reviewed and edited all content flowing to the website, approving over 2,000 pieces of content per day. Senior Operations Manager CBR Security Systems / April 2015 - May 2020 ● ● ● ● ● ● ● ● ● ● ● ● Ensures profitability of the programs by driving for the attainment of Client-specified services. Monitors the sales force and logistics to ensure that services are being provided with the highest quality, as well as monitors sales metrics through coaching and consequence management. Upholds company policies as it relates to the programs and drives for adherence of such policies. Ensures that attendance, schedule adherence, and decorum in the workplace are executed for uninterrupted operations and to uphold the Company’s standards of professionalism. Analyzes necessary information and formulate new ways and processes to improve existing and outdated processes for a more productive and less expensive workflow. Ensures that all Company, Services and Client updates are cascaded to all individuals by conducting regular meetings with Managers and Team Leads. Ensures that all information is disseminated in a timely manner, taking into consideration information sensitivity and confidentiality. Spearheads the design and implementation of business strategies in order to drive company profitability and minimize risks associated with current processes. Developed and implemented high-quality work environments as measured through employee satisfaction ratings. Created, managed and executed business plans and communicated company vision and objectives to motivate teams. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Drove year-over-year business growth while leading operations, strategic vision and long-range planning. Financial Service Adviser 8 JP Morgan Chase & Co. / March 2014 – March 2015 ● ● ● ● ● Handle clients Auto Loan accounts and assist them on how to manage finances. Provide payment options to clients to better manage their finances and advise them on how to keep Auto Loan updated. Educates clients about different terms of contracts and services purchased along with the loan. Process payments and other requests regarding their Auto Loan. Manages documentation of vehicles loaned for the client. Provides specific instruction on titling vehicles, vehicle registration, and also updates titling information for clients. Recently been upskilled to Private Label handling. Handles loans made specifically through Subaru Motors, Jaguar Financial Group, Mazda Capital Services, and Land Rover Financial Group. Fraud Analyst Convergys Corporation Philippines / June 2013 – March 2014 ● ● ● ● ● ● ● ● ● ● Analyzed large amounts of data to find patterns of fraud and anomalies. Gathered evidence, which included recorded and written statements, and financial documentation for examination. Contacted customers directly to notify of fraudulent activity and minimize impacts. Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case. Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity. Investigated cases of credit card fraud, which involved upwards of $20,000 per case. Summarized all key information regarding investigation into detailed reports for delivery to client. Provided exemplary level of customer service to all individuals, including clients and company personnel. Offered friendly and efficient service to all customers, handled challenging situations with ease. Resolved problems, improved operations and provided exceptional service. Team Leader Multi-Dimensional Executive Solutions Corp. / February 2013 – May 2013 ● ● 9 Handling a team of 9 persons. Addresses agents' concerns, monitors their accounts and helps them familiarize themselves with the system provided for us by Eastwest Bank. Trains new employees on how to read clients account details on Microsoft Excel. Educates them on the proper handling of client accounts and queries. ● ● ● ● ● ● ● ● ● ● ● I consolidate account endorsements sent from the bank to our agency and make sure the proper distribution of accounts to agents. I am also in charge of handling client’s concerns regarding their credit card account. Verifies account status through email and relay useful information to clients through phone calls, fax, or emails. Send daily account reports to the bank for updates regarding payment and non-payment, client complaints, account errors, etc. Makes sure financial restructuring applied by the client is processed and updates clients on its status. Updates clients regarding their credit card account, offers favorable situations for clients on how to settle their account, and makes sure credit card holders are aware of possible repercussions of non-settlement. Initiated timely response to emails, phone calls, and written correspondence. Facilitated training for associates through daily coaching and regular performance appraisals. Provided constructive criticism regarding quality assurance on collections team phone calls. Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management. Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values. Home Based Freelance Writer Essays.ph / January 2009 – Present ● ● ● ● ● ● ● ● ● ● 10 Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content. Composed article pieces for people between ages 18 to 40 using appropriate voice tones and word choice. Wrote hundreds of word assignments according to instructions. Wrote and proofread blog and social media posts, website copy and articles. Researched and wrote technical articles on different areas of study for website publications. Organized material to research and complete writing tasks. Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure. Managed competing deadlines with efficiency. Completed thorough research into assigned topics. Completed accurate and polished formatting in line with publishing standards prior to submission. ● 11 Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.