NNEOMA NWANKWU
REMOTE VIRTUAL ASSISTANT
Nigeria | - |-PROFESSIONAL SUMMARY
Virtual Assistant with 2+ years of experience providing remote administrative support, customer
service, CRM management, and content coordination for global clients. Proficient in HubSpot,
Asana, Google Workspace, social media scheduling tools, and workflow optimization.
Highly adept at supporting cross-functional teams across multiple time zones, improving efficiency
and meeting deadlines.
CORE SKILLS
Email Inbox & Calendar Management
Data Entry and File Organization
Research and Lead Generation
Appointment Scheduling
CRM & Customer Support
Social Media Scheduling
Client/Customer Communication & Onboarding
Content Coordination
EXPERIENCE
Content Manager VA
TT Collective | Remote | 2024 - 2025
Created and managed briefs for 5+ Creators weekly, ensuring timely submission and adherence to
quality filming standards.
Conducted in-depth social media research to develop on-brand scripts that improved content
compliance and engagement.
Reduced TikTok violation strikes by 100%, (tested for two months), through in-depth Script modification.
Translated scripts into Spanish using AI tools to support multilingual content delivery.
Reviewed 100+ completed videos weekly for accuracy, lighting, audio clarity and overall presentation
before final approval to post.
Business Development
Law Firm | Remote | 2023 - 2025
Manually generated 250+ leads a month through social media, public records and web research
Accurately documented leads that meet the criteria using Google Sheets, ensuring all data is accurate
and easy to verify.
Order & Store Manager
SS Fashion Store | Nigeria | 2022 - 2023
Conducted market research to source raw materials and reliable vendors for 100+ designs.
Communicated with vendors and suppliers to negotiate pricing and delivery timeline.
Oversaw on-site production to ensure quality control and deadline compliance.
Managed logistics, deliveries, returns and refunds while maintaining accurate records
Provided customer support and resolved issues to improve customer satisfaction.
TOOLS AND TECHNOLOGY
Slack, Microsoft Teams, Gmail, Zoom, Google Meet
HubSpot, Zendesk, Intercom
Buffer, Later, Hootsuite
Asana, Trello, ClickUp, Monday.com
Kalodata, Euka, FastMoss
ChatGPT, Perplexity AI, Grok, Gemini AI
Calendly, Acuity Scheduling , Google Calendar
LastPass, 1Password
Canva, CapCut
Google Drive, Dropbox
Google Sheets, Notion
EDUCATION
Bachelor of Education | Health Education
Nnamdi Azikiwe University, Anambra State, Nigeria |-
CERTIFICATIONS AND TRAINING
Master Course in Customer Relationship Management (CRM 5.0) ~
Udemy, 2024.
Must Have Skills (Training) For Virtual Assistants ~
Udemy, 2023
Customer Service Foundations ~ LinkedIn, 2023
Customer Service: Serving Customers through chat and text ~
LinkedIn, 2023
