Nneoma Nnaji

Nneoma Doris Nnaji Enugu State, Nigeria - |- PROFESSIONAL SUMMARY Efficient and resourceful Virtual Assistant and Administrative support professional with over 4 years of experience providing exceptional support and ensuring that projects are completed on time and precisely. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customers' expectations while making acceptable innovations where needed and experienced in bringing innovative measures that enhance on-time delivery, focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Very skilled in offering exceptional organizational/administrative fast-paced typing, good and effective communication. KEY SKILLS Virtual assistant and IT support Administrative support and task management Email management and Calendar scheduling Customer service and client relations Data entry and documentation Airbnb and booking management Strong communication and interpersonal skills Telemarketing and lead generation Proficient in Microsoft Office suite (Word, Excel, PowerPoint) Bookkeeping and inventory management Procurement and invoicing management Experience with online collaboration tools (Slack, Trello, Google Workspace, Zoom) PROFESSIONAL EXPERIENCE Admin/Procurement Officer Nomxy Glow Skincare NG | May 2024- March 2025 Overview of daily administrative operations, including record-keeping, order processing, and coordination of internal workflows to ensure efficient business operation. Managed procurement of skincare products, packaging materials, and supplies by researching vendors, negotiating prices, and maintaining strong supplier relationships. Tracked stocked levels and implemented inventory control measures to prevent shortages and reduce excess, improving cost-efficiency. Handled logistics coordination by organizing timely restocking, supervising product deliveries, and following up with suppliers to ensure prompt services. Assisted in digital customer support and social media engagement, managing messages and inquiries via Instagram and WhatsApp. Reduced procurement delays by 30% through streamlined vendor communication and proactive stock monitoring. Customer Service Representative S.E. Nnaji Haulage And Logistics Ltd | Feb 2023 - Oct 2023 Served as the primary point of contact for clients, addressing inquiries, tracking deliveries, and resolving complaints promptly and professionally. Scheduled and confirmed bookings, prepared waybills and invoices, and followed up with customers to confirm successful deliveries. Improved customer satisfaction ratings by 40% through prompt communication and proactive problem-solving. Escalated issues efficiently to the appropriate departments, reducing resolution time and increasing customer retention. Sales Representative Zenzanic Enterprise | Jan 2022 - Jan 2023 Engaged customers online, providing detailed product information, answering inquiries, and guiding purchase decisions to ensure satisfaction and build loyalty. Actively promoted new arrivals and sales offers, contributing to a 20% increase in monthly sales. Resolved customers' complaints efficiently, offering after-sales support and ensuring positive customer experiences. Maintained accurate daily sales records, inventory status, and customer feedback using a spreadsheet and reporting tools. EDUCATION Bachelor of Science in Microbiology/Brewing Enugu State University of Science and Technology | 2021 CERTIFICATIONS Technical Support Fundamental - Coursera | 2024 Certified virtual assistant - ALX Africa | 2024 IT support skills - Digital witch community | 2024 Data Entry Academy - Accountinghub | 2023 Customer Service Support - Coursera | 2023