Nneoma Jovial Okpo

Nneoma Okpo Lekki, Lagos -- CAREER SUMMARY Conscientious Admin/Customer Service Officer with over 3 years experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. SKILLS ● ● ● ● ● ● ● ● Documentation and control Administrative management Complaint resolution Professional telephone demeanor Creative problem solving Stocking and replenishing Service standard compliance Good listening skills ● ● ● ● ● ● ● Strategic sales knowledge Recordkeeping strengths Relationship building Customer Relations Business operations knowledge Bookkeeping Business administration WORK HISTORY ADMINISTRATIVE/CUSTOMER SERVICE OFFICER | Sep/2021 till date Victoria Acres Limited - Victoria Island, Lagos State. ● Coordinated with Property managers , ensuring that every property lives up to expectations. ● Help real estate sales agents perform efficiently. ● Scheduling appointments and organizing files alongside customer service duties to meet the needs of clients and visitors. ● Support the real estate Sales team, answering the telephone, taking messages and maintaining electronic and paper filing systems. ● Participate in training sessions to improve skills with administrative tasks in the real estate industry. PRODUCTION ASSISTANT |Jan /2021 to July /2021 Homey Fun Foods -Ipaja, Lagos ● Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets. ● Supported machine operators in setup and operation of production equipment resulting in efficient runs. ● Created timetables and production commitments using data from sales forecasts. ● Created reports and documents and submitted production paperwork on time. ● Maintained maximum organization and productivity by properly sorting project components on work tables. ● Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients. FRONT DESK OFFICER/CUSTOMER SERVICE OFFICER| Jan/2018 to Dec/2020 KemSmat Suites Lagos - Maryland, Lagos ● Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. ● Greeted visitors and customers upon arrival, offered assistance and answered questions, built rapport and retention. ● Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate. ● Handled tasks and responsibilities for front office employees during periods of understaffing. ● Contacted housekeeping staff and maintenance department immediately to resolve guest room issues. ● Entered customer data into the room system and updated information whenever patrons changed rooms. EDUCATION Abia State University, Uturu Bachelor of Science, Accounting Education, 2015 Gafed International School - Port Harcourt SSCE 2009 Gafed International School - Port Harcourt FSLC 2003 CERTIFICATIONS Jobberman Soft Skills Training Certificate 2021 Global Leadership Institute 2017 Teachers' Registration Council of Nigeria (TRCN) 2016 REFERENCE Available on request