Nnennaya Ugwumma

NNENNAYA UGWUMMA Owerri, Nigeria PROFESSIONAL SUMMARY Highly organized Administrative and Data Support Professional with experience in administrative coordination, scheduling management, and accurate data entry. Skilled in managing calendars, organizing records, coordinating meetings, and maintaining databases with high attention to detail. Proficient in Microsoft Office, Google Workspace, Excel, and digital collaboration tools. Known for strong communication skills, efficiency, and the ability to manage multiple tasks in remote and fast-paced work environments. WORK EXPERIENCE ​ ​ ​ ​ ​ ​ ​ Administrative & Data Support Specialist (Remote/Freelance) 2024 – Present Maintained accurate job records by performing high-volume data entry and updating job information in internal systems. Coordinated technician schedules and job assignments, ensuring efficient dispatch and timely service delivery. Managed customer inquiries through email and phone, providing prompt responses and clear information on job status and service requests. Improved workflow organization by tracking job updates, appointment times, and technician availability across daily operations. Supported smooth service coordination by maintaining organized documentation and communicating updates between customers and field technicians. Entered and managed large volumes of data while ensuring accuracy and consistency Volunteer- Adminstration Assistant - BenkRoss Provided administrative and technical assistance to ensure efficient operations. Maintained system documentation and organized operational records. IT Support Staff – Digital Witch 2020 – 2022 Maintained system documentation and organized operational records. Assisted in scheduling technical support services and managing service requests. Provided administrative and technical assistance to ensure efficient operations. Resolved user issues and maintained accurate support logs- Research Assistant – National Research Institute for Chemical Technology (NARICT) 2018 –2020 Collected, organized, and entered research data into internal databases. Assisted with scheduling research meetings and coordinating project tasks. Prepared reports and maintained documentation for research activities. EDUCATION Bachelor of Industrial Chemistry (B. Sc)​ ​ SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Administrative Support Calendar & Schedule Management Data Entry & Data Verification Microsoft Excel & Google Sheets Appointment Scheduling Email & Document Management Record Keeping & Database Management Time Management & Organization Communication & Coordination CERTIFICATIONS ●​ ●​ ●​ ●​ Virtual Assistant Certification Digital Witch In-Demand IT Training Data Annotation Training Digital Communication Skills ​ ​ ​ ​ ​ ​