NNENNA TILE
Drive 16A NPI Estate , Gaduwa, Abuja
Nnennaatama38@gmail | LinkedIn | Skype ID: nnenna.atama | -
www.linkedin.com/in/nnenna-tile
SUMMARY
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Real Estate Virtual Assistant with 2+ years of experience providing executive-level support and managing
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high-volume customer inquiries for real estate executives, professionals, and startup
Skilled in effective inbox and calendar management, accurate data entry, comprehensive web research, and
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customer service.
Strong communication and time management skills, proactive and detail-oriented with a commitment to
maintaining data accuracy and enhancing client satisfaction across multi-platform environments.
WORK EXPERIENCE
Real Estate Virtual Assistant
January 2020 - Present
Lawquest Properties Limited
● Provided high-level executive support, including inbox management calendar management, and appointment
setting. Through this project, there was a significant decrease in email clutter, and efficient responses to emails
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thereby enhancing communication and driving growth.
Processed up to 10 electrical permits a day for new construction and this facilitated the timely delivery of projects.
Generated quality and verified leads that converted to revenue thereby increasing the company revenue by 40%
Organize over 500 data entries per month across multiple projects on CLICKUP to ensure data reliability.
Managed social media Platforms by posting engaging content that not only drives traffic but also converts
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customers.
Conducted web research and data mining projects, gathering targeted information and compiling data to support
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decision-making processes
Managed calendars and scheduled over 20 appointments monthly, reducing scheduling conflicts by 80%.
Maintained detailed documentation and designed engaging presentations that enhanced client participation,
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contributing to a 15% increase in client retention and project satisfaction.
Delivered exceptional customer support, managing up to 50 inquiries daily across different communication
platforms
Customer Support Representative
August 2015 - November 2019
Lawquest Training Limited
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Delivered high-quality customer support by effectively managing an average of 100+ inquiries daily, achieving an 85%
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first-contact resolution rate
Ensured a positive customer experience through clear communication and excellent phone etiquette
Reduced Response time by 25% through prioritizing tasks and managing inquiries across multiple platforms, consistently
maintaining a response time of under 24 hours to enhance customer
satisfaction.
Legal Officer/ Secretary
May 2013 - August 2015
Quali-Info Training Company Limited
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Formulated proposals for training and capacity building of staff and ensured that they were well developed and equipped
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with the knowledge and skill to tackle any challenges they may face in the workplace.
Ensured that staff understood the operational guidelines/ policy of the organization and kept them updated on new policies
and guidelines that related to their different duties.
Researched and developed modules and programs for each training.
Sourced for resource persons required for the training, this ensured that our clients got quality of
Service.
Legal Officer/Research Assistant
ALpha-Juris Chambers
● Conducted research on judicial and statutory authorities for the firm's cases, this contributed to
the success of over 70% of the cases handled by the firm.
● Provided legal aid and pro-bono services to indigent members of the society which led to he
discharge of about 8 accused persons.
January, 2012-April 2012
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Registered and incorporated Companies and SPVs for our clients at the Corporate AffairsCommission, this had a positive
impact and outcomes on their businesses by increasing their clientele as the legality of these companies can easily be
verified.
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Drafted commercial agreements and vetted legal documents for my clients that led to the smooth performance of the
contractual agreement and curbed the liabilities and encumbrances they would
have incurred.
VOLUNTEER ACTIVITIES
Member WFP, Targeting Team for displaced person
September 2019 - January 2020
Enabled over 20 thousand persons displaced by flood and insurgency to get access to shelter and food.
SKILLS
Writing and Communication Skills, Attention to detail and Accuracy, Managing up, Problem-Solving, Email management, Data Entry,
Administrative Support, Appointment Setting, internet research, Microsoft, Confidentiality and Discretion, Organization,
GoogleWorkspace.
EDUCATION/CERTIFICATIONS
African Leadership Xcelerator (ALX)
Virtual Assitant
University of Benin (Law)
LLB
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