Nnenna Eunice Ezeoru

NNENNA UMOGA ,B.Sc,MBA BUSINESS MGT | HUMAN RESOURCE | OPERATION | ADMINISTRATION | CUSTOMER SERVICE PROFESSIONAL SUMMARY Proficient business professional with impressive working experience in human resource management, customer service, and office administration. Track record of designing recruitment procedures that enhanced employee quality by 85% and employing sound administrative policies that increased performance by 71%. Skilled at effectively recruiting and managing human resources to ensure organizational, operational excellence, efficiency, and business growth. Competent HR professional with proficiency in talent management, performance management, HR due diligence, and staff training. Solution-driven personnel with business management skills and the ability to deploy resources towards profitable results. CORE COMPETENCIES EMPLOYMENT HISTORY ! Business Management Chief Peoples Officer (CPO) (Apr. 2020 – Oct. 2021). ! Business Strategies Zyroix Nigeria Limited, Nigeria. ! Marketing Strategies • Maintained employee data and kept accounts of all employment records. ! Sales Mgt, Revenue Generation ! Office Administration • Designed recruitment procedures that enhanced employee quality by 85%. • Developed and analyzed job descriptions while posting job advertisements. ! Human Resource Management • Implemented effective hiring, onboarding, and management procedures. ! Recruitment Mgt, Payroll Mgt. • Evaluated training programs and developed HR policies for the company. • Analyzed the effectiveness of all HR procedures and tools for improvements. ! Compensation and Benefits ! Interview and Onboarding ! Relationship Management ! Project Management ! Logistics and Supply Chain ! Client Acquisition ! Budgeting and Cost Control • Ensured HR plans aligned with the company mission and business objectives. • Crafted solid staff communication policies and devised recruitment strategies. • Employed sound administrative policies that increased performance by 71%. • Supervised employees and ensured optimum performance and productivity. Human Resources Specialist (Jan. 2016 – Jul. 2018). Pixyton Multimedia Sdn Bhd, Malaysia ! Customer Service • Conducted new employee orientation towards organizational objectives. • Reported to management and provided decision support via HR metrics. EDUCATION • Successfully coordinated various staff screening and selection activities. MBA – Business Admin. (Distinction) • Identified staff vacancy and recruited, interviewed, and selected applicants. • Provided terminated employees with outplacement or relocation assistance. Federation University Australia. 2013. B.Sc. – Int’l Business (2 nd Class Upper) University of East London. 2012. • Negotiated bargaining agreements and assisted in interpreting labor contracts. • Maintained records and compiled reports on various personnel-related data. Customer Support Specialist (Aug. 2013 – Aug. 2015). Brandt International Sdn Bhd, Malaysia. • Analyzed and reported all product malfunctions for proper resolution. TECHNICAL SKILLS • Provided up-to-date information on all company products and services. • Responded to various customer queries through phone, email, and live chat. ! Microsoft Word • Identified customer needs and assisted customers in using specific features. ! Microsoft Excel • Successfully maintain 94% first contact resolution via innovative strategies. • Provided regular performance-related feedback for overall improvement. ! MS PowerPoint - Garki. FCT, Abuja . - PROFICIENCY PRIOR EXPERIENCE " Problem-Solving Human Resources Manager (Aug. 2013 – Aug. 2015). " Attention to Detail Brandt International Sdn Bhd, Malaysia. " Vision & Innovation " Change Management • Interviewed applicants for information on work, training, education, etc. • Provided information on compensation, benefits, working conditions, etc. " Motivation & Mentoring • Reviewed applications/job orders to match applicants with job requirements. " Productivity & Proactivity " Leadership & Communication " Strategic Planning & Thinking " Decision Making & Flexibility " Interpersonal, Organizational " Proactivity & Collaboration " Accountability, Multi-tasking • Maintained organizations’ HR policies and programs and hired employees. • Competently supervise various operational staff for quality service delivery. PRIOR EXPERIENCE Office Administration (Apr. 2019 – Mar. 2020). National Youth Service Corps.