Nnenna

EKEKWE NNENNA Nsukka, Enugu Nigeria |- |- Virtual Assistance || Customer Service Specialist || Lead Generation Expect || Sales and Marketing. PROFESSIONAL SUMMARY Versatile, detail-oriented virtual assistance, customer service specialist optimizing productivity, providing exceptional support. Strive in fast-paced virtual environments following procedures and practices to exceed all customer expectations while making acceptable innovations where need arises. Highly dependable, ethical and works effectively with teams in ensuring operational and device excellence. SKILLS Customer Support Appointment Scheduling Excellent Communication Skills Customer Complaint Resolution Marketing and sales Data Entry and Collection Project Management Email support Online Chat support Microsoft office Proficiency WORK HISTORY 05/2022 to 03/2023 General Office Clerk University of Nigeria Nsukka (NYSC) – Enugu, Nigeria Answered phones, scheduled appointment and managed calendars. Perform general regulatory obligations, like copying, faxing, documenting and typing. Helped maintain processed orders for mailroom deliveries. Exhibited leadership qualities in the workplace. Maintained a data entry rate of 99 percent accuracy. 03/2021 to 01/2022Sales Representative/Administrator Ehkofellls Hotel and Suite – Nsukka Enugu, Nigeria Establish, develop, and maintain positive business and customer relationships. Reached out to customer leads through cold calling. Accelerated the resolution of customer problems and complaints to maximize satisfaction. Achieved agreed-upon sales targets and outcome within schedule. Coordinate sales effort with team members and other department Analyzed the potential of the territory or market and track sales and status report. 04/2018 – 07/2018Industrial Training (IT) Dolly Hills Hotel – Onitsha Anambra, Nigeria Making arrangement for all staff or explicit representative like the executives. Handling bills and aiding clients in the events that they have any inquiries concerning their charges. Guiding guest to the right office and answering all client requests in a pleasant and timely manner. 08/2012 – 06/2015 Administrative Manager 9:27 Allied Concept Nigeria Limited – Enugu, Nigeria Established efficient work flow processes, monitored daily productivity. Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates. EDUCATION Bachelor of Science: Home Science Nutrition and Dietetics University of Nigeria Nsukka - Enugu state, Nigeria TRAINING LinkedIn Learning Serving customers through chats and text Google – Coursera Technical support fundamentals Digital Witch Support Team Tech Support Virtual Assistance Customer Service