NNEKA EDEH
AUTOMATION SPECIALIST
Lagos State || - ||-|| LinkedIn Profile
SUMMARY
Automation Specialist with over 5 years of remote experience designing and optimizing automated
systems, enhancing operational efficiency, team productivity, and client engagement. Skilled in leading
cross-functional teams, integrating CRM platforms, and deploying scalable workflow solutions across
global organizations in tech, media, and consulting sectors. Adept at automating client onboarding,
streamlining sales processes, and reducing manual workload using Monday.com, Zapier, Make
(Integromat), HubSpot, Salesforce, and Zoho. Efficiently implementing KPI dashboards and SOP that
accelerated decision-making and reduced onboarding time.
SKILLS
▪Workflow Automation
▪Systems Building
▪Make (Integromat)
▪Process Documentation
▪Pipedrive
▪ClickUp
▪CRM Management
▪Google Workspace
▪Tech Stack Integration
▪HubSpot
▪Salesforce
▪Trello
▪Project Management
▪Microsoft Office Suite
▪Client Onboarding
▪Lawcus
▪Troubleshooting
▪Teamwave
▪Monday.com
▪Zapier
▪SuiteDash
▪Zoho
▪Asana
▪SOP Creation
PROFESSIONAL EXPERIENCE
Remote Workflow Automation Specialist
12/2024 – 04/2025
YSF DaBeat Records - USA
Designed and implemented automated systems to streamline client onboarding, optimize team
workflows, and manage recurring tasks, resulting in a 30% improvement in operational efficiency.
Integrated CRM tools with external applications via Zapier and Make (Integromat), reducing
manual data entry and administrative workload by 60%.
Developed custom dashboards and reporting boards to enhance performance tracking, project
visibility, and data-driven decision-making.
Trained 20+ clients and internal teams on the usage, maintenance, and scalability of automation
tools, improving productivity, smooth adoption, and long-term sustainability.
Remote Project Manager
09/2023 – 11/2023
Tekeons Central USA
Spearheaded the development and successful launch of the TekEons Technical YouTube Project
using Agile methodologies, ensuring iterative progress and timely delivery.
Directed cross-functional teams—including technical researchers, scriptwriters, and video editors,
optimizing workflow efficiency and maintaining high production standards.
Implemented a structured framework for topic selection, integrated cutting-edge technologies, and
enforced rigorous quality assurance protocols, improving viewer engagement by 40%.
Managed end-to-end project planning, budget allocation, and risk mitigation strategies, ensuring
project goals were met within scope and timeline.
Remote Project Coordinator/Project Manager
SOL Excel - Australia
01/2021 – 12/2022
Set up and managed CRM automation pipelines, streamlining client management processes and
increasing lead conversion rates by 25%.
Developed and implemented project workflows in ClickUp and Monday.com for cross-functional
teams, enhancing collaboration and task transparency.
Automated key administrative tasks, including meeting scheduling, follow-ups, and recurring
actions, saving over 10 hours weekly and boosting overall productivity.
Designed and documented comprehensive internal SOPs to support knowledge sharing and
accelerate team onboarding and training.
Remote Business Intelligence & Systems Analyst
Chrisirene Global Resources Nig. Ltd.
05/2019 – 12/2020
Implemented automated solutions using spreadsheets and CRM tools to identify inefficiencies in
sales tracking and reporting processes, reducing reporting time and errors by 25%.
Developed and deployed interactive dashboards for real-time KPI monitoring, enabling faster,
data-driven decision-making for executive leadership.
Collaborated with senior management to design and implement scalable systems, supporting
operational efficiency and positioning the business for sustainable growth.
KEY ACHIEVEMENTS & PROJECTS
Completed Projects:
Law firm: Automation of on-boarding processes using Lawcus CRM and Mailchimp
Construction Company: Development of dashboards for effective project management.
Library Coaching Business: Created a comprehensive Standard Operating Procedure
Workflow Development & Collaboration: Boosted collaboration and process visibility by 30%
by creating and deploying project workflows for distributed teams.
Sales Optimization & Data Automation: Enhanced real-time performance tracking by 20% by
automating reporting processes using spreadsheets and CRM tools.
Lead Management Optimization: Improved lead conversion by 25% by developing CRM
automation pipelines that enhanced client lifecycle management.
EDUCATION & CERTIFICATIONS
Bachelor of Science in Agricultural Economics | 2019
Ebonyi State University – Abakaliki, Ebonyi State
Airtable Academy | 2024
Airtable ADMIN Certification
Airtable Builder Certification
Workflow Specialist Certification | 2024
Asana Academy
Fundamentals of Project Management | 2024
Coursera
Zapier Triggering Zaps with Wehbook | 2024
Zapier University
Software Engineering (Backend) | 2024
ALX AFRICA
REFERENCES
Available on request
