Nneka Nwangwu

NNEKA EBELE NWANGWU Address: 45, Cole Street, Ikate, Surulere, Lagos. Cell: -. Email:-Skype: nnekanwangwu1 I am a tech-savvy, creative professional with 6 years’ experience in Customer Service and IT Support Helpdesk and 3 years in Business Development. I am bilingual with fluency in English and French language. My expertise best fits organizations that encourage cross-cultural interactions, team play and mobile and digital technology solutions. I possess problem-solving and analytical skills that can be applied in various fields. EDUCATION & PROFESSIONAL QUALIFICATIONS University of Lagos Bachelor of Arts, French University of Lagos Advanced Diploma in Business Administration Tekedia Institute Mini-MBA OTHER QUALIFICATIONS New Horizons, Lagos, Nigeria. Certificate in CompTIA A+ (Computer Engineering) WORK EXPERIENCE Kurinda Digital Platforms May 2017– Present Lead, Business Development Kurinda Digital Platforms is a Digital and Mobile Technology Solutions firm  Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets  Performing data audits on customer information, generating key reports for the management team on product uptake, feedback and impact that resulted in saving the organization’s money.  Sourcing for quality content that will further drive incremental revenue of the organization.  Contacting potential clients to establish rapport and arrange meetings.  Attending conferences, meetings, and industry events.  Developing goals for the development team and business growth and ensuring they are met. Slim Trader Inc Nigeria October 2016 – April 2017 Customer Relationship Manager  Generated sales leads.  Identified and assessed customers’ needs to achieve satisfaction.  Built sustainable relationships of trust through open and interactive communication.  Resolving customer complaints quickly and efficiently.  Keeping customers updated on the latest products in order to increase sales.  Meeting with managers in the organization to plan strategically.  Expanding the customer base by up selling and cross-selling. Project Wheel Limited, Lagos, Nigeria January 2013 – June 2016 IT Support Helpdesk Project Wheel Limited is an IT company that provides IT support to organizations in the public and private sectors. NNEKA EBELE NWANGWU Address: 45, Cole Street, Ikate, Surulere, Lagos. Cell: -. Email:-Skype: nnekanwangwu1       Provided technical assistance and support for incoming queries and issues related to computer systems, soft ware, and hardware in person, via phone and electronically. Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Troubleshoot end users’ issues over the phone. Followed up with end users to ensure issues have been resolved. Interact with end users’ to provide and process information in response to inquiries, concerns and requests about IT service and delivery. Afrisoft Infotain Limited, Lagos, Nigeria. July2012 – December 2012 Client Service Officer Afrisoft Infotain is an IT firm that focuses on creating software applications for various organizations.  Opened and maintained customer accounts by recording account information.  Resolved problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  Recommended potential products or services to management by collecting customer information and analyzing customer needs. Abuja Municipal Area Council, Abuja, Nigeria. July 2011 – July 2012 Administrative Officer (NYSC)  Produced and distributed correspondence memos, letters, faxes and forms  Carried out administrative duties such as filing, typing, copying, binding, scanning etc. SKILLS     Listening Problem Solving Time Management Emotional Intelligence LEADERSHIP SKILLS   Team Lead, IT Support Helpdesk – Project Wheel Limited Lead, Business Development – Kurinda Digital Platforms October 2015 – June 2016 May 2017 – till date LANGUAGE & TECHNICAL SKILLS  Languages: English (Native/Fluent), French (Advanced), Ibo (Intermediate) Yoruba (Intermediate)  Computer Skills: Proficient in Microsoft Excel, Word, Outlook and PowerPoint, Internet.    REFEREES Sir Terence Onyejiaku Afrisoft Infotain Limited-- Chijioke Ezeh Rheza&Reuel Media, Lagos, Nigeria.-- Shola Orimoloye Hub of Arete, Lagos, Nigeria--