Nneka Grace

NNEKA GRACE Executive Virtual Assistant • Agency Operations Specialist • CRM Automation PROFESSIONAL SUMMARY Results-driven Executive Virtual Assistant with 5+ years of experience serving as the operational backbone for digital agency founders and CEOs. Proven track record of transforming operational chaos into automated, scalable systems — from GoHighLevel CRM workflows and HubSpot automation to executive calendar management and social media strategy. A strategic partner who anticipates leadership needs, documents processes, and builds the infrastructure that lets businesses grow without the founder burning out. Known for being proactive, reliable, and deeply fluent in the digital tools modern agencies depend on. WORK EXPERIENCE Senior Executive Virtual Assistant | NovaSpark Digital AgencyJan 2022 – Present Remote — United States •​ Manage the CEO's executive calendar across three time zones, coordinating 20+ weekly meetings, board calls, and client strategy sessions with zero scheduling conflicts. •​ Built and maintained a GoHighLevel CRM system handling 500+ leads per month — automating follow-up sequences, appointment booking, and pipeline stage updates that reduced manual admin work by 65%. •​ Designed and documented 15+ Standard Operating Procedures (SOPs) for onboarding, client communications, and content publishing, enabling the agency to scale from 3 to 12 team members seamlessly. •​ Oversee social media content calendar across LinkedIn, Instagram, and Facebook — scheduling posts, monitoring engagement, and reporting performance metrics to leadership weekly. •​ Coordinate project deliverables across ClickUp and Asana for a team of 8, ensuring deadlines are met and clients receive timely updates throughout each campaign cycle. •​ Lead generation support via Apollo.io and LinkedIn Sales Navigator — maintaining prospect lists and overseeing outreach sequences that contributed to a 40% increase in booked discovery calls. Operations & CRM Specialist | Brightline Media GroupMar 2020 – Dec 2021 Remote — United Kingdom •​ Migrated the agency's client data from spreadsheets into a structured HubSpot CRM, creating custom pipelines, deal stages, and automated email follow-up sequences that improved client retention rates. •​ Set up Zapier and Make (Integromat) integrations connecting HubSpot, Slack, Google Workspace, and ClickUp — eliminating repetitive manual data entry across four departments. •​ Managed email marketing campaigns through Mailchimp and ActiveCampaign, building segmented lists and drip sequences for a B2B client base of 300+ contacts. •​ Supported the CEO with daily inbox management, travel coordination, meeting preparation, and report compilation, saving an estimated 15+ executive hours per week. •​ Created branded content assets in Canva and Adobe Express to support social media and email campaigns, maintaining consistent brand voice across all platforms. •​ Tracked project timelines and client deliverables in Trello and Notion, proactively flagging risks and coordinating solutions before deadlines were impacted. Virtual Administrative Assistant | Clearview Consulting SolutionsJun 2018 – Feb 2020 Remote — Canada •​ Provided executive administrative support to two senior consultants, managing calendars, scheduling client calls via Calendly, and preparing client-facing presentations in Google Slides. •​ Conducted market research and compiled findings into structured reports used to inform business development strategy and proposal writing. •​ Managed data entry and database hygiene for Zoho CRM, ensuring contact records, deal notes, and activity logs were consistently accurate and up to date. •​ Assisted with the setup and organization of Google Drive file systems, creating a logical folder hierarchy that reduced file retrieval time for the team by over 50%. •​ Handled client-facing email correspondence professionally, responding to routine inquiries and escalating urgent matters to senior staff with appropriate context and urgency. CORE COMPETENCIES Executive & Calendar Management • CRM Automation & Workflow Building • Agency Operations Management • Social Media Management & Scheduling • Lead Generation & Outreach Support • SOPs & Process Documentation • Email Marketing Campaigns • Funnel Building • Data Entry, Research & Reporting • AI-Powered Content Creation • Digital Tool Integration TOOLS & TECHNOLOGY CRM & Automation GoHighLevel (GHL), HubSpot, Zoho CRM, ActiveCampaign Project Management ClickUp, Asana, Notion, Trello, Monday.com Communication Gmail, Slack, Microsoft Teams, Zoom, Loom Google Workspace Google Docs, Sheets, Drive, Calendar, Slides Social Media Meta Business Suite, LinkedIn, Buffer Email Marketing Mailchimp, ActiveCampaign, ConvertKit, GoHighLevel Lead Generation Apollo.io, Hunter.io, LinkedIn Sales Navigator Automation & Integration Zapier, Make (Integromat), GoHighLevel Content & Design Canva, Adobe Express AI Tools ChatGPT, Claude AI, Gemini, Notion AI Funnel Building GoHighLevel, ClickFunnels, Systeme.io Analytics & Reporting Google Analytics, Meta Insights, Google Sheets EDUCATION & CERTIFICATIONS B.Sc. Business Administration2017 University of Lagos, Lagos, Nigeria GoHighLevel Certified Specialist2023 HubSpot CRM Certification • Certified Virtual Assistant — International Association of Professional Virtual Assistants (IAPVA) KEY ACHIEVEMENTS •​ Saved a 7-figure digital agency CEO 15+ hours per week by redesigning executive workflows, inbox management systems, and automating recurring administrative tasks. •​ Built a GoHighLevel automation system from scratch that reduced lead follow-up time from 48 hours to under 5 minutes, significantly improving conversion rates. •​ Scaled an agency's onboarding process from fully manual to 80% automated using documented SOPs and integrated CRM workflows — supporting growth from 3 to 12 team members. •​ Managed and grew social media engagement for three client brands simultaneously, maintaining posting consistency and driving measurable audience growth across LinkedIn, Instagram, and Facebook.