Nneka Edeh

NNEKA EDEH Virtual Assistance || Customer Service || Project Coordinator (- -- PROFESSIONAL SUMMARY Versatile and detail-oriented Virtual Assistant and customer service professional with up to 3 years of experience providing exceptional support and ensuring timely, precise project completion. Excels in fast-paced virtual environments by adhering to established procedures and practices, consistently exceeding customer expectations while implementing necessary innovations. Proven track record in introducing measures that enhance on-time delivery, with a focus on top-notch client support, solution provision, and relationship development to ensure customer loyalty and business growth. Highly skilled in exceptional organizational and administrative tasks, fast-paced typing, and effective communication. RELEVANT SKILLS ● Calendar and Schedule Management ● Email Management ● Project Management ● Social Media Management ● Meeting and Event Planning ● Confidential Correspondence Handling ● Document Preparation and Management ● Travel Coordination SOFT SKILLS ● Clear and Effective Communication, both written and verbal ● Strong Organizational and Multitasking Abilities ● Problem-solving and Critical Thinking ● Active Listening ● Empathy & Understanding ● Attention to Detail ● Flexible and Open to Change ● Dependable and Trustworthy TOOLS ● Communication Tools: Gmail, Outlook, Slack, Microsoft Teams, Zoom ● Scheduling and Calendar Management: Google Calendar, Calendly, Doodle ● Document Management: Google Suite, Dropbox, Microsoft Office 365 ● Project Management: ClickUp, Trello, Asana, Monday.com, Jira ● Customer Relationship Management: Hubspot, Zendesk, Freshdesk, Intercom ● Lead Generation: Apollo.io, Hunter.io, Google Maps, Google Forms ● Automation: Zapier ● Content Creation: Canva, Capcut, ChatGPT WORK EXPERIENCE Customer Service and Order Management Specialist Amavour Importation March 2024 - Present ● Received and processed customer orders via phone, email, and online platforms. ● Confirmed order details with customers, addressing any questions or concerns. ● Successfully processed and managed between 500 - 1000 customer orders per month, ensuring high customer satisfaction. ● Generated accurate invoices for processed orders, including item descriptions, quantities, prices, taxes, and discounts. ● Sent invoices promptly to customers via email and other communication channels. ● Reduced invoice errors by 35% through meticulous attention to detail. ● Kept customers informed about new product arrivals and updates, ensuring clear and timely communication. Project Coordinator GoCaboo Technologies August 2023 - June 2024 ● Managed project timelines, schedules, and resource allocation plans, ensuring all tasks remained on track. ● Facilitated communication between stakeholders, including sales teams, management, and IT personnel, keeping everyone informed of project progress. ● Compiled and maintained project documentation, including reports, meeting agendas, and user guides. ● Supported the Project Manager with data gathering, user story development, and test case creation. ● Monitored project progress, identifying potential risks and issues, and escalating them to the Project Manager for timely mitigation. ● Provided administrative support, managing project files and ensuring smooth project execution. Administrative Assistant Zahra Cosmetics June 2022 - May 2023 ● Provided comprehensive administrative support to the executive team, including calendar management and communication handling. ● Assisted in the preparation of presentations and reports for executive meetings and board presentations. ● Maintained accurate records and files, improving document retrieval efficiency by 30%. ● Prepared and distributed memos, reports, and other documents as needed by the executive team. ● Supported the HR department with onboarding new employees, preparing orientation materials, and coordinating training sessions. EDUCATION Bachelor of Science in Biotechnology University of Nigeria. Project Management, Project Coordination, and Project Support Digital Technology Business School, London TRAINING AND CERTIFICATIONS ● ALX Virtual Assistant Programme, 2024 ● Digital Witch On Demand IT Skills Training, 2024 ● Scrum Alliance Certified ScrumMaster (CSM), 2022 ● Jobberman Soft-Skills Training, 2021