NNEKA ODOEMENE
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SUMMARY
Result-driven project management assistant with a wealth of experience in risk management and business operations. My analytical
and problem-solving abilities guarantee smooth operations, and my proficiency in project management software enables accurate
project orchestration. I thrive at business communication and vendor management, encouraging collaboration and strategic alliances.
I am working toward advanced project management certifications to develop my skills further and produce outstanding results.
EXPERIENCE
Lifebushido (Contract/Upwork)
PROJECT ASSISTANT
2024 – Present
● Streamlined project documentation processes, reducing administrative time by 20%.
● Facilitated effective communication between team members and stakeholders, improving project outcomes.
● Conducted data analysis and prepared comprehensive reports, aiding in strategic decision-making.
● Organized and scheduled meetings, enhancing team productivity and project timelines.
● Monitored project progress and identified potential issues, implementing solutions to maintain project momentum.
● Supported senior project managers in developing project plans, contributing to successful project launches.
● Utilized project management software to track milestones and deliverables, ensuring transparency and accountability.
● Coordinated with external vendors and contractors, achieving a 15% reduction in project costs through effective negotiation.
House of Nekaz Services (Remote)
CUSTOMER SUPPORT SPECIALIST
2022 – Present
● Maintained monthly metrics reporting presented to senior management regarding SLA's compliance, performance, and key
business KPIs.
● Build and nurture relationships with key stakeholders to foster collaboration and support the company's objectives.
● Improved customer welfare and satisfaction by sixty per cent in the past two years.
● Marketing, promoting, and selling the brand products, increasing market share, and expanding the customer base, including
public relations and brand positioning.
● Developed key performance indicators (KPIs) to measure and improve customer satisfaction by ninety per cent.
● Creating a positive work culture and providing leadership that encourages innovation, collaboration, and continuous
improvement.
Class Facility Management Solutions
BRANCH OPERATIONS OFFICER
2018 – 2021
● Increased operational efficiency by 80% via effective weekly operational review sessions with stakeholders and clients.
● Spearheaded customer service initiatives that resulted in a 15% increase in customer satisfaction ratings over 12 months.
● Maintained monthly metrics reporting presented to senior management regarding SLA's compliance, performance, and key
business KPIs.
● Work closely with department managers to review all departmental policies for compliance issues.
● Trained, mentored, and coached new consultants, elevating the organisation's performance and building customer loyalty.
● Effectively resolved customer issues and complaints, reducing unresolved cases by 40% and enhancing customer loyalty.
● Developed and executed sales strategies that contributed to a 10% growth in branch revenue within the first six months.
● Led and mentored a team of over 15 staff members, improving team productivity by 25% through targeted training and
performance management.
Class Facility Management Solutions
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COMPLIANCE AND RISK MANAGEMENT ANALYST
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Execute the development, implementation and application of risk metrics and methodologies and monitor, analyze, and report
financial risk exposures.
Designed and executed risk training programs for staff, increasing risk awareness and competency by 30%.
Analyzed market trends and economic data to provide actionable insights, aiding in strategic decision-making.
Support organizational compliance with risk policies through regular risk exposure monitoring and reporting.
Review annual business strategy and planning processes for risk identification, documentation, and resolution.
Utilized advanced data analytics to forecast risk trends, improving predictive accuracy by 25%.
Provided expert advice on risk management to senior leadership, influencing key business decisions and improving risk
posture.
Diamond Bank Plc.
OPERATIONS SPECIALIST
2013 – 2017
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Reduced transaction-processing exceptions and negative callbacks in the cluster by 40% through strong attention to detail.
Worked with a customer-first approach, marketing and cross-selling of SaaS and ADCs with a comprehensive management of
consumer relationships.
Identified and implemented cost-saving measures that reduced branch operating expenses by 12% annually.
WUMT and MoneyGram inbound and outbound processor with a record of highest WUMT volume, positioning the branch as
the top in WUMT bank-wide for 2016.
Integrated new banking technologies, improving transaction processing speeds and customer engagement with digital banking
services.
Regularly attended staff development trainings and trained team members on weekly learning points.
Maintained the record of the ATM custodian with the most efficient and reliable dispensers in the cluster for three straight
quarters.
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Other experiences
Imo State House of Assembly
PERSONAL ADMIN ASSISTANT
2011 – 2012
SKILLS
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CRM; HubSpot CRM, Zoho CRM, MS Office
Analytical & Problem-solving
Business Operations & Process Management
Cross-Functional Team Collaboration
Business Project Management
PM Software: Monday, Asana, Trello, & Click Up
English: Fluent/Full Professional Efficiency
Business Analysis & Data Entry
Meeting Management: Meeting Agendas & Minutes
Multi-location Team Communication: Slack, G-Suite
EDUCATION
BSc Accounting, University of Nigeria, Nsukka
2010
CERTIFICATIONS, AFFILIATIONS AND TRAINING
Virtual Assistant ALX Africa
In-View
Google Project Management Google
Human Resource Management Specialisation University of Minnesota
In-View
2024
Innovation Management, Erasmus University, Rotterdam
Diploma in Business Management and Entrepreneurship Udemy
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Customer Service Excellence Fundamentals Customer Centricity Limited
2013
Rotary International (Club of Enugu Municipal) Secretary/Board Member
2022 – Present
REFERENCES
Available upon request.
