NNEAMAKA UMEOKEOMA
- |-| Lagos, Nigeria | LinkedIn
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Professional Summary
Results-driven Executive Virtual Assistant with 5+ years of experience in administrative
support, customer service, sales operations, and office management. Skilled in calendar
management, CRM systems, and workflow optimization, with proven ability to support
executives and drive efficiency. Known for delivering exceptional results in high-volume,
fast-paced environments.
Core Skills
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Customer Relationship Management(CRM)- Hobspot, Zendesk
Calendar & Inbox Management
Travel & Meeting Coordination
Email & Phone Support
Social Media Support
Time Management & Multitasking
Document Preparation(Google Workspace)
Work Experience
Virtual Assistant
Digital Witch IT Support Community(Remote)
2025-Present
May
● Improved executive efficiency by 30% as measured by reduced scheduling
conflicts and faster decision-making by managing complex calendars and
coordinating high-stakes meetings with internal and external stakeholders.
● Delivered 100+ high-impact communications (emails, presentations, memos) with
99% accuracy by drafting, editing, and distributing content with precision and
efficiency.
● Increased stakeholder engagement by 40% as measured by event attendance and
feedback scores by planning and executing innovative internal and external events
aligned with company goals.
● Saved 20+ hours per quarter for C-suite executives by proactively resolving
operational bottlenecks before they could affect productivity.
● Reduced travel-related costs by 15% through vendor negotiation and streamlined
booking by efficiently managing company-wide travel and corresponding expense
reporting.
● Accelerated project delivery by 25% by taking ownership of special projects, adapting
quickly to new challenges, and driving cross-functional collaboration under tight
deadlines
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Customer Service Representative
Smile Communication Ltd | Lagos, Nigeria(Hybrid)
Jun 2024 April 2025
● Handled 60+ customer inquiries daily via email, chat, and phone, maintaining a 95%
satisfaction score.
● Reduced response times by 30% by creating quick-reply templates and knowledge
base articles.
● Provided onboarding support for 200+ new customers, ensuring smooth product
adoption.
● Escalated technical issues efficiently, resolving 80% of Tier 1 tickets without needing
escalation.
● Follow up with customers to confirm resolution and build strong relationships
Social Media Manager
F.U.N Beauty Stores(Remote)
Feb 2022Jun 2023
● Developed and managed content calendars to ensure consistent positions across all
social media platforms.
● Monitored social media accounts, responding to messages and comments, and built
strong online communities.
● Analyzed performance metrics and prepared reports to measure engagement, reach,
and growth.
● Increased brand visibility and customer engagement through creative storytelling,
which skyrocketed impression from 2000 to over 89,000 in 3 months.
● Used tools like Canva, Buffer, Meta Business Suite to manage and track performance.
Technical Skills
Operating Systems:
Applications and Tools:
CRM Tools:
Project Management Applications:
Windows, Android, iOS, Mac OS, Linux
Microsoft Office 365
Hubspot CRM, Zendesk Sell
Trello, Asana, ClickUp, Monday.com
Personal Skills
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Client Relationship Management
Problem Solving & Critical Thinking
Excellent Customer Service, written and verbal communication skill
Multi-Tasking & Time Management
Empathy
Attention to details
Education & Certifications
Google IT Support Professional Certificate
Virtual Assistant Certificate
Inbound Sale Certificate
Bachelor of Arts
Obafemi Awolowo University | Nigeria
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