EKAETE, NNE MAURICE
PROFILE
CONTACT
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Akwa-Ibom, Nigeria
PROFESSIONAL SKILLS
Good Written
Effective Communication
Emotional Intelligence
Teamwork
Time Management
Leadership
Problem-Solving
Organizational Skills
I am a motivated, results-driven, and detail-oriented administrative professional with over five
years of experience supporting daily operations in fast-paced corporate environments. I possess
strong administrative skills that help ensure smooth workflow and operational efficiency. I remain
focused under pressure, prioritize tasks effectively, and consistently meet deadlines without
compromising accuracy.
Beyond my technical skills, I bring a warm and approachable personality to the workplace. I
value clear communication and respectful collaboration and make it a point to treat every
colleague and stakeholder with professionalism and care. My ability to build positive working
relationships and adapt to changing situations has consistently contributed to a productive and
supportive office environment.
WORK EXPERIENCE
VirtualEdge Solutions
January 2025 – Present
Remote Administrative & Operations Assistant
USA
Provided administrative and operational support to a distributed team of executives and
project leads across multiple time zones.
Scheduled and coordinated meetings, managed shared calendars, and prepared
professional documents using Google Workspace and Microsoft Office Suite.
Designed internal reports, presentations, and team newsletters using Canva, enhancing
communication and engagement.
Maintained organized digital filing systems and supported task tracking via Trello and
Notion.
Assisted with onboarding of new team members by setting up Slack channels, email
accounts, and training guides.
Social Media Savvy
TECHNICAL
SKILLS/CERTIFICATIONS
Monitoring and Evaluation
Fundamentals Certificate (UNICEF)
Data Quality Certificate (UNICEF)
Business Writing Certificate
(Coursera)
Excel Skills for Business Certificate
(Coursera)
NexaTech Support Services
February 2024 – November 2024
Remote Customer Support Associate
United Kingdom
Delivered excellent support to customers via chat, email, and phone, maintaining a 95%
satisfaction rating.
Handled customer inquiries, resolved complaints, and processed refunds using customer
management tools and detailed tracking in Google Sheets.
Created self-help articles and FAQs that reduced incoming support tickets by 25%.
Collaborated with product and support teams using Slack, documenting issues and
feedback for product improvement.
Managed task lists and support ticket assignments using Trello to maintain workflow
efficiency.
Energy and Plant Technology Limited
April 2022 – March 2023
Microsoft and Google Suites
Administrative Manager
Slack
Point person for maintenance, mailing, supplies, equipment, bills, and operational errands
Prepare operational reports and schedules
Filling of monthly tax returns, staff pension schedule, ITF, NSITF schedule
Prepare annual financial report with the accountant
Manage relationships with vendors, service providers, and the landlord, ensuring that all
items are invoiced and paid on time
Provide general support to visitors
Responsible for managing office services by ensuring office operations and procedures
are organized, filing systems are maintained, supply requisitions are reviewed and
approved, and attending to other clerical functions
Allocate available resources to enable successful task performance
Ensure the security, integrity, and confidentiality of data
Monitor and maintain office supplies inventory
Maintain a safe, secure, and pleasant work environment
Trello
Notion
Asana
Canva
LANGUAGES
English (Fluent)
Ibibio
Yoruba
Nigeria
REFERENCE
Atteh Isuo
NAFDAC / Assistant DirectorFinance & Account
Phone:
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Email :
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Sam Eboigbe & Co. (Estate Surveyors and Valuers)
Customer Service Executive /Administrative Officer
Maritime Administration and
Safety Agency - NIMASA
Phone:
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Email :
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Grace Ekpar
ANIS/HIV Program Specialist
Phone:
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Email :
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Nigeria
Customer Service relationship – Attending clients inquiries.
Respond to clients' emails.
Managing office stock, and preparing regularreports (e.g. expensesand office budgets).
Organizing company’s files/records.
Distributing bulletins online and media sites
Uploading Properties on the company’s websites and othersocial media.
Monitoring and maintaining computer systems and networks.
Installing and configuring computer systems.
Premier Specialist Medical Center
Bassey Akpan
June 2018 – April 2022
Virtual Administrative & Customer Service Assistant
April 2014- June 2017
Nigeria
Register and assist patients in data entry of all necessary forms and documentation.
Inspect and maintain the accuracy of patient information and billing profiles.
Coordinate and monitor to ensure patient procedures and policy.
Maintain, organize, shelf, and retrieve patients' data/records during procedures.
Collect, collate, and record co-pays and payments of the hospital.
Arrange and schedule all hospital admissions, tests, scans, and outside appointments for
patients.
Complete other clerical duties as assigned.
Maintain, record, and monitor all stock of forms and office supplies
Ensure the coordination of reception areas is well managed
Safeguard patient privacy and confidentiality
Customer service representative manager (handling all inquiries and client management).
Any other duties assigned by management
Boco Investment Concept Int'l Limited
Clients Relation
Sep 2013 – Mar 2014
Nigeria
Customer service representative manager (handling all inquiries and client management).
Providing clients with different levels of services and interfacing with management.
Arranging client’s portfolios and scheduling all appointments with follow-up calls, Services
Managing and coordinating responses to corresponding emails from clients
Produce and maintain weekly reports for management
Maintain records of customer interactions and transactions
Handling and managing sensitive documentsclients’.
Any other duties assigned by management
Mutual Benefit Assurance Plc
Mar 2010 – Oct 2011
Marketing & Sales Executive - Internship
Nigeria
Point person for maintenance, mailing, supplies, equipment, bills, and operational errands
Prepare operational reports and schedules
Filling of monthly tax returns, staff pension schedule, ITF, NSITF schedule
Prepare annual financial report with the accountant
Manage relationships with vendors, service providers, and the landlord, ensuring that all
items are invoiced and paid on time
Provide general support to visitors
Responsible for managing office services by ensuring office operations and procedures
are organized, filing systems are maintained, supply requisitions are reviewed and
approved, and attending to other clerical functions
Allocate available resources to enable successful task performance
Ensure the security, integrity, and confidentiality of data
Monitor and maintain office supplies inventory
Maintain a safe, secure, and pleasant work environment
EDUCATION
Master in Computer Science
2023 - 2025
University of Calabar, CrossRiver State
Bachelor in Computer Science
University of Calabar, CrossRiver State
2005 - 2010
