Last updated in September 2024
Nnamdi Ololo
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Lagos, Nigeria
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Linkedin.com/in/ololo-nnamdi00
PROFESSIONAL SUMMARY
Customer Support specialist with a robust background in Statistics and Data Analysis. Adept in utilizing data to drive
business insights, improve decision-making and enhance customer satisfaction. Recognized for optimizing sales pipelines,
developing customer retention and strategies, and improving operational efficiency. Passionate about assisting customers and problem solving with innovative solutions across various sectors
SKILL
• Customer Support Tools: Microsoft Office, Freshdesk, Slack, HubSpot, Zoho, Trello, ClickUp, Google workspace,
PowerBi, Brevo.
• CRM & Retention: B2B/B2C engagement, customer feedback loops, loyalty strategies.
• Communication & Collaboration: Strong team player, excellent client-facing skills.
• Problem Solving: Conflict resolution, performance optimization, data-informed decisions.
• Sales Enablement: E-commerce sales optimization, upselling, marketing coordination.
• Analytical Thinking: Data analysis for customer insights, reporting.
Education
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Imo State University, Owerri. Dept. of Statistics
Sept –2020
• Bachelor Of Science
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Dataleum, Data Analyst
Dec –2022
• Data Analytics Certificate
Experience
Tendo Technology Nigeria Limited , Customer Support Specialist
• Delivered top-tier support to 200+ weekly users, maintaining a 95% resolution success rate.
• Led and trained a team of 5 agents, improving response efficiency by 25%.
• Implemented a feedback loop that boosted customer satisfaction by 15% within
6 months.
• Upsold services through personalized engagement, contributing to a 10% increase
in loyalty program enrollment.
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Lagos, Nigeria
Nov 2022– Present
• Handled crisis situations, achieving over 90% customer retention post-resolution.
Duke Soko Technologies Nigeria Limited, Marketing and Sales Associate
• Managed customer pipelines via HubSpot, increasing lead conversion and follow-
Lagos, Nigeria
March 2022 – Nov 2022
up efficiency.
• Developed B2B strategies, boosting qualified leads by 30% and contributing to a
20% sales increase.
• Delivered customer insights from sales and support data to enhance campaign
impact and customer experience.
• Represented the company at exhibitions, Workshops, improving brand visibility
and network reach.
Awards and Recognition
Excellent Award:Outstanding performance towards the growth of the Society of St. Vincent De Paul, St. Joseph Catholic
Chaplaincy, Imo State, Owerri.
Award of Excellence: Best graduating student, GreenValue Computer College.
CERTIFICATIONS
Certifications of Completion: Data Analysis
Certifications of Completion: ClickUp University
KEY ACHIEVEMENTS
Customer Satisfaction Boosted customer satisfaction by 15% through implementing a new feedback loop at Tendo Nigeria.
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