Nnamdi Ezembu

Nnamdi Ezembu SKILLS Excellent communication and interpersonal skills, Strong problem-solving and analytical skills, Ability to work in a fast-paced environment, Proficient in customer relationship management (CRM) software and helpdesk systems. EXPERIENCE Intern(Customer Support Specialist) Digital Dreams, Enugu April 2023 - December 2024 ●​ ●​ ●​ Responded to customer inquiries via phone, email, and chat, resolving issues and providing product information. Utilized strong problem-solving skills to troubleshoot and resolve complex customer issues. Collaborated with internal teams to resolve customer complaints and concerns. Intern(IT Support) Digital Witch, Lagos State September 2024 - February 2025 ●​ ●​ ●​ Assisted customers with product-related inquiries and issues via phone and email. Learned to utilize CRM tools, email management, lead generation, and sales techniques. Developed skills in IT support, troubleshooting, and customer service EDUCATION Federal Polytechnic Oko, Anambra State— Bachelor’s Degree in Computer Science. June 2020 - November 2025 Specialization: Human-Computer Interaction (HCI) and IT Project Management - Coursework: Computer Systems, Networking, Database Management, IT Project Management, HCI Design - Familiarity with IT service management frameworks: ITIL AWARDS .Best Graduating IT Student .Best Graduating Student, Federal Polytechnic Oko.