Nnamdi Ajemba

I have developed the under-listed skills from experience working in similar fields;

Excellent communication and relationship building skills.

Cold selling, upselling and cross selling abilities.

Good product knowledge and the ability to identify customers' needs: this helps in making informed decisions and providing solutions.

Proficiency in the English Language.

Adaptability: I have adapted to customer needs, preferences, and cultural backgrounds.

Conflict resolution: I have successfully de-escalated conflicts by addressing concerns, offering alternatives, and finding mutually beneficial solutions.

Time management: I prioritize tasks to meet deadlines and manage multiple customer interactions simultaneously.

Patience and calmness: the ability to be composed under pressure, ensuring calm and professional interactions.

Analytical and problem solving skills: used to identify root causes and resolve issues efficiently.

Leadership: the ability to inspire, motivate and guide others towards achieving a shared goal. The ability undertake tasks with no/minimum supervision.

Under-listed are some of my current roles and achievements at Kayz Consortium (my current job):

Inbound and outbound calls, including cold calling to: convert prospects, deepen customer. relationships, enhance customer satisfaction, expand customer base and revenue.

Manage the consortium's social media platforms, email communications, live chat support and correspondence with over 100 daily interactions.

Responsible for designing and executing marketing strategies that includes cold calling and email campaigns, and onboarding of new customers acquired through these efforts.

Achieved a 50% expansion in customer base and 110% revenue growth in 365 days.

Serve as the primary point of contact for customers' enquiries and complaints resulting in a 100% improvement in service ratings. 

Monitor and track services/products along supply and distribution chains to ensure seamless delivery, resulting in a 98% reduction in customer complaints.

Improved service efficiency through process optimization, resulting in: reduced response times, enhanced inter-departmental collaboration and streamlined operations.

Oversee the consortium's businesses, balancing customer demands, inventories, raw material orders, production, and supply channels to achieve a 0% stock-out rate over the last 20 months.

I have good knowledge of some CRM tools like Zoom, Microsoft Office 365 & Google Workspace. I am proficient in the English Language. I have a clear and audible voice. I am open to working long hours, on weekends and on holidays. I have a warm temperament.