Nnaemeka Adibe

I have a strong background in Customer Service and working at call Centers, and years of experience in working in Network Support roles.

I am able to multi-task and prioritize workload under pressure as well as increase pace as workload demands.

I have excellent interpersonal skills with the ability to build rapport and develop regular clientele. 

I am a team player and I demonstrate keen attention to detail as well maintain a positive attitude and I'm able to go above and beyond for customer satisfaction.

I delight in answering questions and resolving customer complaints and problems, and I anticipate needs and empathize with diverse customers.

I have an understanding of Network concepts such as TCP/IP, routers, LAN/WAN, basic IP tools, the CLI (Command Line Interface), knowledge routing protocols, ticketing tools and Network monitoring tools, and I maintain the goal of ensuring that the customer issues are resolved per contracted SLA's (Service Level Agreement).