Nnadozie Henry Elochukwu

HENRY NNADOZIE - - CUSTOMER/TECHNICAL SUPPORT ENGINEER Lagos, Lagos 100216 Experienced IT professional with over 4 years of dedicated service, adept in managing Microsoft products and systems, including Office 365, Exchange Online, Teams, and SharePoint. Skilled in overseeing system migration/upgrades, troubleshooting, and implementing effective strategies. Proven ability to take on additional responsibilities, meet challenges, and contribute as a result-focused team player. Additionally, I possess knowledge in DevOps and Cloud Engineering, showcasing expertise in automating software development processes and implementing new development tools and infrastructure. Seeking a challenging career with a progressive organization to leverage technical skills and drive professional growth in the field of Information Technology. S KILLS - Customer Support & Success Troubleshooting & Technical Support Time Management & Independence Communication Etiquette & Customer Engagement High level of Empathy & Attention to Detail Multiple support methods & Technical Documentation Management EXPERIENC E FEB '24 - APR '25 Technical Microsoft 365 Admin Support Engineer │ Upwork Inc. (Microsoft), Remote. • Assisted with service requests created by Global Administrators needing prompt resolutions. • Using Microsoft Tools to troubleshoot issues regarding the Exchange Online servers and Exchange Online Protection. • Provide technical support and troubleshooting for Microsoft 365-related issues. • Use Various tools like the Microsoft 365 admin center and PowerShell scripts to resolve connectivity and performance issues. • Utilizing Backend tools to properly repair and resolve Exchange and company object failures. • Coordinate with external vendors and service providers for integration of third-party services and applications. • Administer SharePoint Online, including site creation, configuration, and management to facilitate collaboration and document management. • Troubleshooting issue encountered and management regarding Microsoft Teams, including team creation, policy configuration, and integration with other Office 365 services. • Working efficiently with the Subject Matter Experts and the Senior Escalation Engineering team to provide absolute resolutions for esteemed customers. • Full knowledge and understanding of Microsoft Stacked Business Applications and functionalities JAN '23 - OCT '23 Technical DevOps Support Engineer │ Darey.io, Remote • Assisted Newly Enrolled Aspiring DevOps Engineering Students with their day-to-day activities according to the Learning Path. • Implementation of DevOps Projects via Blocker Sessions and Knowledge Gap sessions. • Supported Aspiring DevOps Engineers on the Platform with Issues with Project Implementations. • Conducted Blocker Fix-It sessions at Intervals to assist with Project Documentations. DEC '21 - JAN '23 Technical Support Engineer (EXO & Concierge) │ Tek Experts, Victoria Island, Lagos • Microsoft 365 services support E.G Exchange Online, SharePoint online, Microsoft Entra ID, Microsoft Teams and OneDrive. • Delivered exceptional level of service to each customer by listening to concerns and answering questions. • Carried out day-day-day duties accurately and efficiently. • Analyzed Microsoft 365 services related issues to identify troubleshooting methods needed for quick remediation. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. JUN '20 - OCT '21 Cloud DevOps Engineer (Bootcamp) │ GoMyCode, Yaba, Lagos • Proper Project-Based Learning with Hands-On DevOps Tools • Implementing and Hosting Webstack Application on Virtual Servers. • Using Shell Scripts to Automate and Simplify DevOps workflow • Setting Up Database System with Client and Server Architecture • Propagating Automation and Refactoring with Ansible, Jenkins, Git and GitHub • Networking Implementation Including VPC, IP-Addresses, CIDR Notations, etc • Iac with Terraform • Containerization with Docker • Scaling, and Management of Containerized applications with Kubernetes. MAY '19 - MAY '20 IT Engineer │ Tek Experts, Victoria Island, Lagos • Performed system upgrades and maintenance on computers. • Ascertained that systems are running smoothly and devices are intact without any issues • Installed anti-virus software on computer systems. • Performed internet connectivity tests in different departments across the company. • Carried out routine checks on the networking equipment APR '17 - APR '19 Customer Relation Management (Internship) │ Visafone Communications Limited, Lagos, Lagos • Proven track record of effectively addressing and resolving customer-related problems. • Mentoring Customers how to use their devices and services • High End Operation Management • Experience in providing Proficient customer service support • Advanced troubleshooting and multi-tasking skills to resolve customer-related issues. EDUC ATION JUL '16 Bachelor of Science (B.S.) in Computer Science Pan-African University, Cotonou, Benin Republic REFERENC ES References available upon request