Nnadi Gift

Nnadi Chinenyenwa Gift Customer Service Representative/Virtual Assistant --Lagos State, Nigeria SUMMARY Experienced Customer Service Representative/Virtual Assistant with experience in delivering exceptional customer service and ensuring customer satisfaction. Adept at managing diverse tasks with precision and efficiency, demonstrating exceptional organizational and communication skills, utilizing technology and digital tools to streamline processes and enhance customer interactions. Exceeding expectations and delivering support in both traditional and remote settings, and utilizing collaborative and communication tools including Trello, Slack, Hubspot and Hostify to foster positive relationships with clients, colleagues, and customers through clear and concise communication. SKILLS •Customer Support •Time Management •Data Entry •Appointment Scheduling •Data Management •Organizing Skills •Emails/Chat Support •Google Workspace •Trello •Slack •HubSpot •Freshdesk •Calendar Management ▪Administrative Support ▪Data Entry ▪Monday.Com ▪Customer Support ▪Collaboration ▪Virtual Assistance ▪Microsoft Office Suite ▪Email Management PPROFESSIONAL EXPERIENCE Call Center Customer Support Agent 11/2023 - Present Nigeria Communications Commission {Whitelist Contact Center}  Provide exceptional customer service by addressing inquiries, providing solutions, and escalating complex issues, achieving a 90% resolution rate within the agreed-upon timeframe.  Coordinate with service providers to ensure timely resolution of complaints, resulting in a 95% satisfaction rate among customers.  Maintain accurate records of customer interactions and complaint resolutions, ensuring a 100% accuracy rate in data entry.  Follow-up on customers to ensure the effectiveness of solutions by conducting regular checks on resolved complaints, leading to increased patronage and a higher rate of return customers. Supervisor Goldianik Enterprise 01/2021 – 10/2023  Managed customer complaints, providing timely solutions and alternatives, resulting in a 90% resolution rate and an increase in customer retention.  Oversaw food preparation, presentation, and storage standards, ensuring 100% compliance with regulatory and industry standards.  Collaborated with cross-functional team to manage and supervise company-wide operations, leading to a 10% increase in efficiency.  Achieved consistent sales targets by 25% through effective communication and customer service strategies. Subject Teacher Government Day Secondary School 03/2019 – 04/2020  Facilitated students’ comprehension of subject concepts through clear instruction and guidance, resulting in a 15% increase in student engagement.  Developed comprehensive lesson plans and notes, simplifying complex concepts, leading to a 10% increase in student understanding and retention.  Implemented classroom, laboratory, and outdoor rules through constant supervision and communication, decreasing disciplinary incidents by 15%.  Established clear expectations and instructions for students, enhancing classroom cooperation, accountability, and responsibility. KEY ACHIEVEMENTS  Customer Complaint Resolution: Achieved a 90% resolution rate within the stipulated timeframe, proving customer satisfaction and loyalty.  Timely Complaints Resolution: Ensured timely resolution of complaints by coordinating with service providers, resulting in a 95% satisfaction rate among customers.  Data Management: Maintained a 100% accuracy rate in data entry, ensuring accurate records of customer interactions and complaint resolutions.  Customer Follow-Up: Successfully increased patronage and a higher rate of return customers by following up on resolved complaints. EDUCATION & CERTIFICATIONS Bachelor of Education in Chemistry Education | 2018 Nnamdi Azikiwe University – Awka, Anambra State, Nigeria Digital Customer Service Skills Training | 2024 Digital Witch Support Team REFERENCES Available on Request