Nnachi Amarachukwu Oti

C U S T O M E R S U P P O RT A G E N T NNACHI AMARACHUKWU OTI C O N TA C T I N F O R M AT I O N- OBJECTIVE Dedicated and results-driven Customer Support Agent with strong communication and problem-solving skills. Lagos-Nigeria - Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve it's goals. Adebt at troubleshooting and resolving complex issues. Adebt in driving user satisfaction and creating long-term Nigerian relationships with customers. Ability to complete tasks on time in both individual and team settings. https://www.linkedin.com/in/nnachi-a marachukwu-oti-84251a241 Experienced in providing exceptional service, resolving issues efficiently, and building strong customer relationships. Passionate about delivering positive experiences. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Dependable and reliable, ready to learn and grow with your company. SKILLS Customer Retention Team Collaboration EXPERIENCE Time Management CUSTOMER SUPPORT REPRESENTATIVE Up selling Abilities Jessiekenic Eletronics Company . Lagos-Nigeria | Feb 2021 - Nov 2023 Active Listening Software Navigation Effective communication CRM Familiarity · I responded to customer inquiries in a timely manner to ensure satisfaction. · I resolved customer issues through effective communication and problemsolving techniques. · I collaborated with internal team members by utilizing the slack platform alongside intercom systems to address and resolve complex customer concerns. Task Prioritization · I excelled at building relationships with new customers and nurturing existing Product Knowledge · I provided personalized support to customers to exceed their expectations and ones foster loyalty. · I utilized various software applications such as CRM software, to manage LANGUAGES English | Advanced potential customer information and enquiries · I conducted regular follow-ups with customers to ensure their satisfaction with services provided · I suggested improvements based on analysis of customer feedback data · I updated knowledge base articles regularly with new information related to products and services APPOINTMENT SETTING AND SCHEDULING Jude & Larry Solicitors . Lagos-Nigeria | Jan 2020 - Feb 2021 · I'm proficient in CRM systems, scheduling software, and managing appointment calendars efficiently. · I'm skilled in handling high-volume inbound calls and setting up appointments accurately. · I demonstrated ability to prioritize and multitask, ensuring all appointments are scheduled promptly. · I'm experienced in communicating with clients to confirm appointments and manage rescheduling requests. · I monitored customer feedback to identify areas for improvement · I actively listened to customers to provide tailored appointment solutions · I enhanced customer experience through thoughtful follow-up emails after each call or meeting · I applied persuasive techniques when making outbound calls to prospective customers · I developed an ability to build rapport with potential customers and establish trust through effective communication · I excelled at building relationships with new customers and nurturing existing ones · I generate leads by cold calling potential customers E D U C AT I O N BSC - MEDICAL LABORATORY SCIENCE Madonna University . Enugu-Nigeria | 2020 WEST AFRICAN EXAMINATION COUNCIL (WAEC) St. Theresa Secondary School. Enugu-Nigeria | 2016 C E RT I F I C AT I O N S & C O U R S E S Customer Service - Problem Solving and troubleshooting by Linkedin Learning 2024 Fundamentals of Digital Marketing by Google Digital Skills for Africa 2023 SOFTWARE SKILLS 1. Hubspot 2. Freshdesk 3. Intercom 4. Salesforce 5. Slack 6. Zendesk 7. Calendly 8. Pick time 9. Apollo 10. Google Calendar 11. Zapier 12. Google drive 13. Loom