Nnabuihe, Chigozie Gospel

NNABUIHE, CHIGOZIE GOSPE Abuja, Nigeria - |-| https://www.linkedin.com/company/login/ PRROFESSIONAL SUMMARY I am certified human resource manager, versatile writer and customer support specialist with deep knowledge of customer relationship management tools, I have over the years used my CRM know-how to deliver exceptional services that rapidly fosters customer satisfaction across firms & industries. As a HRM with over 3+ years experience, I have offered profound understanding of employee relations, talent management and conflict resolution. As a skilled writer, I craft appealing contents that engages audience and communicates complex ideas with clarity and precision. With a proven track record in article writing, I have constantly deliver high-quality writing that is result driven. SKILLS Customer Service Customer Success Virtual Assistant Lead Generation Prolific Writing Telemarketing Cold Calling Tech Sales WORK HISTORY 05/2024 to 06/2024 Virtual Assistant Digital Witch Support Community-Remote Coordinated classes and sent invitations. Managed calendars, scheduled appointments and set reminders. 07/2022 to 04/2024 Customer Service Representative Okesimo Supermarket and Cyber Cafe Services-Umuahia, Nigeria Tactfully handled customer complaints and resolved issues. Followed up customers to ensure their satisfaction. Conducting training sessions for customers. Assisted with online ordering and delivery of food and beverages. Provided genuine information on internet and printing services. Assisted in setting up and using computers, printers and other gadgets. Answered phone calls and carefully responded to customers inquiries. Provided information on promotions and sales packages 06/2021 to 06/2022 Assistant Secretary (NYSC) The Federal Polytechnic-Offa, Nigeria . Carried out day-to-day duties accurately and efficiently. Developed and implemented performance improvement strategies and plans to promote continuous improvement. Used coordination and planning skills to achieve results according to schedule. Built relationships with customers using strong persuasion and active listening skills 11/2020 to 05/2021 Secretary General Pimskynet Investments Limited- Enugu, Nigeria Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Increased sales by offering advice on purchases and promoting additional products. Surpassed sales objectives several consecutive years by cultivating productive client partnerships. Developed and delivered engaging sales presentations to convey product benefits. 01/2020 to 10/2020 Cashier Okey Technical- Aba, Nigeria Helped customers complete purchases, locate items, and join reward programs. Answered questions about store policies and addressed customer concerns. Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.c Restocked and organized merchandise in front lanes. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.s 09/2019 to 12/2019 Marketer Okesimo Supermarket-Umuahia, Nigeria Conducted research to analyze customers' behavior, preferences and purchasing habits. Planned marketing initiatives and leveraged referral networks to promote business development. Identified appropriate marketing channels and target customers for campaigns. Liaised between multiple business divisions to improve communications. csUsed technologically relevant digital systems to manage payroll and benefits EDUCATION Bachelor of Science: Political Science 2019 Abia State University,Uturu TRAINING AND CERTIFICATION Digital Witch-2024 IT Support Skills Arptechnology Professional Training Institute (University of Ibadan Consultancy Unit)-2024 Human Resource Management